Billing Specialist – 18 Months Contract

Are you looking to explore different facets of finance in a fast-paced learning environment?Are you interested in engaging with customers?Join our Billing Support Center!We provide end-to-end billing resolution to our internal and external customers. This involves investigating and responding to customer billing inquiries. Also, work with cross functional groups to ensure timely closure of a billing issue.Partner with the bestYou will be an end-to-end trusted advisor to our customers. Be the one to add tremendous value to Akamai by providing resolution for billing issues while collaborating with different teams. You will build close relationships with customers and tackle some of the biggest challenges in our Customer Revenue Operations team.As a Billing Specialist, you will be responsible for:Being a single point of contact for customer billing queriesOnboarding new customers and introducing them to all aspects of Akamai billingPartnering with other internal customers for timely resolution of customer billing queriesCommunicating and managing any billing information changeTracking availability of Purchase Order funds, Accuracy and timely availability of PO’sManaging appropriate invoice delivery (mail, email, portal submission) methodsDo what you loveTo be successful in this role you will:Have a bachelor’s degreeHave a minimum of 1 year relevant experience in a customer facing roleHave good written and verbal communication skills in EnglishHave good problem solving and analytical skillsHave basic understanding or familiarity using Siebel/Oracle/SalesForce and MS Excel will be an assetWork in a way that works for youFlexBase, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together.At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.Working for youAt Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:Your healthYour financesYour familyYour time at workYour time pursuing other endeavorsOur benefit plan options are designed to meet your individual needs and budget, both today and in the future.About usAkamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!#LI-Remote

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