Billing Services Technician (Hybrid)

Selective Insurance is a midsized U.S. domestic property and casualty insurance company with a strong financial performance history. They are seeking a Billing Services Technician to manage agency billed receivables, process billing transactions, and ensure compliance with legal and regulatory requirements.ResponsibilitiesManage assignment of accounts for P&C agency billed accounts with low and medium complexityReview and process billing transactions on related work items to ensure accurate invoicing while supporting receivable managementProcess payments on P&C transactions and process exception items timely and accuratelyProcesses return payments from Lockbox or credit cardManage exception processing for automatic payment withdrawals and agency payment enrollmentsMeet or exceed customer and agent expectations for service quality by responding to internal and external customer inquiries promptly and completelyConduct appropriate follow-up to maintain or correct account/policy based on level of authorityCommunicate resolution to all appropriate partiesAbility to manage, create and format simple reports in ExcelParticipate in automation enhancements or workflow improvementsFoster positive relationships with agents and outside Selective personnel to effectively communicate billing and payment issues to these groupsCollaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer serviceParticipate in insurance education and skill development programs as neededSkillsStrong adherence to detail and accuracyStrong customer service skills and results orientedStrong communication (verbal and written) and negotiation skillsAbility to work independently and solve problemsAbility to handle a high volume of workHigh school diploma or equivalent required1-3 years record or bookkeeping1-3 years customer service or related experienceProficient in MS Office Software (Excel, Word, Outlook, etc.)Experience with insurance products and/or premium development recommendedBenefitsComprehensive health care plansRetirement savings plan with company matchDiscounted Employee Stock Purchase ProgramTuition assistance and reimbursement programs20 days of paid time offCompany OverviewAt Selective, we maintain a commitment to provide unique insurance solutions that help keep the families and businesses of our communities protected. It was founded in 1926, and is headquartered in Branchville, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.selective.com/.Company H1B SponsorshipSelective Insurance has a track record of offering H1B sponsorships, with 45 in 2025, 32 in 2024, 43 in 2023, 30 in 2022, 29 in 2021, 25 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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