Billing Resolution Specialist

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearabletechnologies with proven device therapies. Kestra’s solutions combine high quality and technical performancewith a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile newways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protectlife.The Billing Resolution Specialist is responsible for resolving billing issues (bill holds) while identifying issue-trendsand opportunities for continuing education to reduce the number of future billing issues. This role works incollaboration with Field Sales, Care Coordination, IT, and COS Team Members to quickly and efficiently resolveissues preventing claims release.ESSENTIAL DUTIESClosely monitors and takes decisive action pertaining to all claims on bill hold.Ensures that all issues preventing claim submission are resolved in a timely and effective manner.Works assertively, but collaboratively, with Revenue Cycle Management, Field Sales, Sales Support, and otherdepartments to pursue outstanding documents/information while closely tracking and monitoring issues toachieve resolution.Ensures that all metrics pertaining to resolving bill holds are met on a consistent basis.Documents trends and then provides this information to leadership to identify gaps and improve outcomes.Adhere to Pledge of ConfidentialityInformation regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.RequirementsCOMPETENCIESPassion: Contagious excitement about the company – sense of urgency. Commitment to continuousimprovement.Integrity: Commitment, accountability, and dedication to the highest ethical standards.Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product orservice.Action/Results: High energy, decisive planning, timely execution.Innovation: Generation of new ideas from original thinking.Customer Focus: Exceed customer expectations, quality of products, services, and experience always presentof mind.Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.QUALIFICATIONSEducation/Experience Required:High school diploma5-7 years of experience in the healthcare industry, with a focus on revenue cycle managementAble to work effectively in a remote environmentProven record of achieving aggressive metrics and outcomesExperience with the Microsoft Office suite, inclusive of Microsoft TeamsPreferred:Bachelor’s degree7+ years of experience in a revenue cycle management capacityWORK ENVIRONMENTFast-paced remote work from your home/workstationMust maintain steady, consistent internet accessExtended/overtime hours when neededKestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment, post-offer.PHYSICAL DEMANDSFrequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouseusageFrequent stationary position, often standing or sitting for prolonged periods of timeFrequent computer useFrequent phone and other business machine useOccasional lifting required, up to 20 poundsTRAVELMinimal domestic travel, approximately 5% of the timeOTHER DUTIES:This job description is not designed to cover or contain a comprehensive listing of activities, duties orresponsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or newones may be assigned at any time with or without notice.BenefitsKestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.Salary: $80,000 - $90,000Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment. Originally posted on Himalayas

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