Billing & eBilling Specialist

Job description The Billing & eBilling Specialist plays an essential role in managing the firm’s full billing lifecycle, with a focus on accurate invoice generation, electronic billing compliance, and continuous process enhancement. This position requires close coordination with attorneys, legal assistants, clients, and third-party billing platforms to ensure efficient, policy-compliant, and timely billing operations. The Billing & eBilling Specialist is highly organized, detail-focused, and proactive in conducting their work and in identifying and implementing process improvements. Job requirements Associate’s degree with 5 years or relevant billing experience, or Bachelor’s degree with 3 years of relevant billing experience; law firm or professional services experience preferred. Experience with eBilling platforms (eBilling Hub, client-specific portals) preferred. Strong Microsoft Excel and Word skills. Highly organized and self-directed, with a continuous improvement mindset. Able to prioritize tasks and thrive in a deadline-driven environment. Strong communicator and collaborative team player with a positive, proactive approach. Physical Requirements/Environment: Sit/stand for extended periods of time Extensive computer work (6-8 hours daily) Lift/push/pull at least 25 lbs. in the form of boxes or other materials Interact with others regularly in a collegial manner Noise and other distractions may be present in the workplace Extended hours may be necessary Reliable attendance Job responsibilities Execute all billing tasks, including in our Billing System, invoice reversals, and re-bills as needed Support legal team to ensure client invoices are accurate Serve as the firm’s primary eBilling contact Configure and maintain client billing profiles in eBilling Hub and third-party portals. Submit e-billed invoices, manage rejections, and address system issues daily. Promptly coordinate with attorneys to resolve billing challenges and support receivables collection. Promptly submit unsuccessful appeals and uncollectible processing fees for write-off. Respond to internal and external billing inquiries in a timely and professional manner. Cross-train and provide backup for finance functions including cash receipts, trust accounting, and accounts payable. Report unusual or questionable billing activity to the Director of Finance, COO, or CEO immediately. Participate in ad hoc projects and department initiatives to improve billing operations. Other duties as assigned. Job benefits Excellent medical, dental, and vision insurance Group life and disability insurance Financial wellness program 401K employer match and profit sharing 23 days PTO starting on day one Eleven paid holidays Paid parental leave Mobile data reimbursement Free parking