Billing and Membership Operations Coordinator

REMAX is a global leader in real estate, headquartered in Denver, Colorado. They are seeking a Billing and Membership Operations Coordinator to support office membership and billing functions, focusing on customer service, data analysis, and account reconciliations.ResponsibilitiesProvides exceptional customer service/support to all Owned, Independent and Global offices. Problem-solving all issues related to statistical data or billing to resolve customer issues timelyCollaborates with internal departments to meet customer needs; Region Development, Accounts Receivable, etcAnalyzes and reconciles all statistical data/billing discrepancies identified by offices/regional services. Generates financial reports that are clear and easily understood based on the specific requests from customersInputs and manages Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by Offices in a given territory, in a specific timeframeAccounts for all Franchise Income orders to ensure revenue is recognized accordinglyOther Duties as assignedSkillsEducation: Bachelor's Degree or Equivalent experienceYears of Experience: 1-3 YearsTechnical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the jobCustomer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the cultureDecision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisionsDrives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progressBenefitsComprehensive medical, dental, and vision insuranceHealth savings account with employer contributionFlexible spending account (medical & dependent care)Voluntary critical illness, hospital indemnity and accident coverageShort-term disability paid at 100% after 1 year401(k) plan with generous company match & immediate eligibilityFree financial advisor serviceCompany-paid life and AD&D insurance, short-term and long-term disabilityGenerous paid time off package includes 15 paid holidays and generous PTOHybrid or remote positions and flexible hoursMonthly home office subsidyPaid parental leave benefitsPaid caregiving, adoption and foster leave benefitsMonthly ClassPass contributionEmployee assistance program including free counseling sessionsTuition reimbursement programPet insurance discountRecognition programCompany OverviewAs one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories. It was founded in 1973, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is http://remax.com.



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