Billing and Membership Coordinator

REMAX is a global, industry-leading organization in real estate, headquartered in Denver, Colorado. They are seeking a Billing and Membership Coordinator to support office membership and billing functions, provide exceptional customer service, and collaborate with internal departments to resolve issues and analyze data.ResponsibilitiesSupporting office membership and billing functions for all internal and external customersResearching requests, providing system training, correcting statistical data relative to associate commissions, office transactions and volumes, performing account reconciliations and billing/payment applicationProviding support to the regional staff, offices, and internal departmentsProviding exceptional customer service/support to all Owned, Independent and Global officesProblem-solving all issues related to statistical data or billing to resolve customer issues timelyCollaborating with internal departments to meet customer needs; Region Development, Accounts Receivable, etcAnalyzing and reconciling all statistical data/billing discrepancies identified by offices/regional servicesGenerating financial reports that are clear and easily understood based on the specific requests from customersInputting and managing Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by Offices in a given territory, in a specific timeframeAccounting for all Franchise Income orders to ensure revenue is recognized accordinglyOther Duties as assignedSkillsBachelor's Degree or Equivalent experience1-3 Years of experienceHas knowledge of the job, function, department and its impact on customersContinues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the jobAnticipates and delivers on customer needsManages internal/external relationshipsResolves problems, responds with tact and diplomacyMakes sound decisions quicklyGathers information, considers long-term repercussions of decisionsTakes ownership of job assignments and productivityTakes initiative, focuses on the quality and quantity of resultsSets priorities and meets deadlinesKeeps management apprised of progressBenefitsComprehensive medical, dental, and vision insuranceHealth savings account with employer contributionFlexible spending account (medical & dependent care)Voluntary critical illness, hospital indemnity and accident coverageShort-term disability paid at 100% after 1 year401(k) plan with generous company match & immediate eligibilityFree financial advisor serviceCompany-paid life and AD&D insurance, short-term and long-term disabilityGenerous paid time off package includes 15 paid holidays and generous PTOHybrid or remote positions and flexible hoursMonthly home office subsidyPaid parental leave benefitsPaid caregiving, adoption and foster leave benefitsMonthly ClassPass contributionEmployee assistance program including free counseling sessionsTuition reimbursement programPet insurance discountRecognition programCompany OverviewAs one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories. It was founded in 1973, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is http://remax.com.



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