Bilingual Virtual Banker
ā¢ Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency
ā¢ Must display ability to toggle between multiple applications while assisting customers in the various channels
ā¢ Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
ā¢ Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
ā¢ Cross-sell bank services and products
ā¢ Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task
ā¢ Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels
ā¢ Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
ā¢ Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures
ā¢ Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
ā¢ Consistently meets critical deadlines and other performance targets or requirements
ā¢ Must be available to work all weekdays and holidays, within Bank operating hours
ā¢ Perform other tasks requested by supervisors as they relate to the bank and its functions
Physical Requirements:
ā¢ Must be able to remain in a sitting stationary position for extended periods of time
ā¢ Constantly operate a computer and other office machinery
ā¢ Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
ā¢ At least 18 years of age
ā¢ High School Diploma or equivalent required
ā¢ 6-12 months of banking or call center experience (preferably in a customer service capacity)
ā¢ Proven professional writing ability
ā¢ Ability to type 30-45 wpm
ā¢ Working knowledge of Microsoft Office including Excel and Word
ā¢ Excellent oral, written, phone etiquette and interpersonal communication skills
ā¢ Superior customer service (internal and external) with a compassionate customer service mindset
ā¢ Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment
ā¢ Demonstrate good judgment, analytical and problem solving skills when making decisions
ā¢ Detail oriented and ability to multi-task and manage multiple projects and difficult situations or individuals, all simultaneously while consistently meeting deadlines
ā¢ Regular and punctual attendance is a must
ā¢ Must successfully pass background investigation according to company policy
ā¢ Must be able to get along with co-workers and work effectively in a team environment
ā¢ Must be authorized to work in the United States
Must be bilingual in English/Spanish
Apply Now
Apply Now
ā¢ Must display ability to toggle between multiple applications while assisting customers in the various channels
ā¢ Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
ā¢ Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
ā¢ Cross-sell bank services and products
ā¢ Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task
ā¢ Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels
ā¢ Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
ā¢ Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures
ā¢ Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
ā¢ Consistently meets critical deadlines and other performance targets or requirements
ā¢ Must be available to work all weekdays and holidays, within Bank operating hours
ā¢ Perform other tasks requested by supervisors as they relate to the bank and its functions
Physical Requirements:
ā¢ Must be able to remain in a sitting stationary position for extended periods of time
ā¢ Constantly operate a computer and other office machinery
ā¢ Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
ā¢ At least 18 years of age
ā¢ High School Diploma or equivalent required
ā¢ 6-12 months of banking or call center experience (preferably in a customer service capacity)
ā¢ Proven professional writing ability
ā¢ Ability to type 30-45 wpm
ā¢ Working knowledge of Microsoft Office including Excel and Word
ā¢ Excellent oral, written, phone etiquette and interpersonal communication skills
ā¢ Superior customer service (internal and external) with a compassionate customer service mindset
ā¢ Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment
ā¢ Demonstrate good judgment, analytical and problem solving skills when making decisions
ā¢ Detail oriented and ability to multi-task and manage multiple projects and difficult situations or individuals, all simultaneously while consistently meeting deadlines
ā¢ Regular and punctual attendance is a must
ā¢ Must successfully pass background investigation according to company policy
ā¢ Must be able to get along with co-workers and work effectively in a team environment
ā¢ Must be authorized to work in the United States
Must be bilingual in English/Spanish
Apply Now
Apply Now