Bilingual Technical Customer Service Associate (German/English)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The RoleThis role is ideal if you are looking to build a career with a company that has a track record of success, and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you! What You'll Do Advise end users on best practices when using Veeva’s applicationsIdentify and resolve client issues associated with Veeva’s applicationsBuild strong and professional relationships with all users of Veeva’s applicationsProvide recommendations/feedback on client service improvements and product developmentMaintain the highest standards of customer service, quality, and professionalism with customers and coworkersMaintain accurate records of all email/telephone/chat correspondence related to the role Requirements 1+ year relevant experience in a customer service roleEffective communication, organizational, and time management skillsProfessional telephone mannersDemonstrated competence in standard computer packages (Word, Excel, PowerPoint)Excellent verbal and written communication skills (German, English)Ability to quickly understand client requirements and needs and articulate potential solutions Perks & Benefits Private Health Insurance Additional Information #RemoteUK#LI-EntryVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [email protected].

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