Bilingual (Spanish-English) Remote Customer Support Agent – 2+ Years Experience
Job Type: Independent Contractor (Remote, Flexible Schedule) About the Role: We’re seeking experienced bilingual (Spanish-English) Customer Support Agents to join our remote support team. You’ll provide chat, email, and inbound phone support. If you’re tech-savvy, people-focused, and thrive in a fast-paced environment, this is your chance to start earning revenue from day one. Training Schedule (Paid Certification) • Time: Monday – Friday, 9:00 a.m. – 3:00 p.m. ET Available Service Hours: • Sunday: 12:00 p.m. – 11:59 p.m. ET • Monday – Thursday: 24 hours • Friday: 12:00 a.m. – 9:00 p.m. ET • Saturday: 10:00 a.m. – 8:00 p.m. ET Special Requirement: A minimum of 4 hours per weekend (Sat/Sun) is required. What You’ll Do: • Provide friendly, bilingual customer support via chat, email, and phone. • Guide users step-by-step through registration, login, and account setup. • Assist with course codes, access errors, product activation, and profile settings. • Troubleshoot technical and account issues using internal tools and resources. • Accurately document all customer interactions and resolution steps. Qualifications: • Fluent in Spanish and English (business & conversational). • 2+ years of customer support experience (chat, email, or phone). • Strong written and verbal communication skills. • Tech-savvy with proven problem-solving abilities. • Patient, empathetic, and able to manage stress under pressure. System Requirements: • Windows 11 (latest updates installed) • 8 GB RAM minimum • Dual monitors required (2K or 4K supported) • Hardwired internet connection (no Wi-Fi) • USB noise-canceling headset (phone-quality audio) Prerequisites: • Technical check • Photo ID & identity verification • Proficiency assessment Why Join Us? ✔ Start earning revenue immediately after certification ✔ Work remotely with flexible scheduling ✔ Bilingual skills highly valued and compensated How to Apply: If you’re ready to bring your bilingual expertise and customer support skills to a flexible, remote role, we’d love to hear from you! Apply now and start building your success. Job Types: Full-time, Part-time, Contract Pay: $13.00 - $15.00 per hour Expected hours: 20 per week Application Question(s): • Do you have a valid government-issued photo ID and Social Security number (required for onboarding and payment)? • Do you meet the technical workstation requirements listed in the job description (Windows 11, dual monitors, hardwired internet, USB headset, etc.)? • Are you able to work a minimum of 20 hours per week? • Are you willing to undergo a background check in accordance with applicable laws and regulations? • Do you have a quiet, distraction-free workspace suitable for remote customer support? Work Location: Remote Apply tot his job