Bilingual Spanish and English Pre-Visit Care Connector
About the position
Responsibilities
• Completes telephonic outreach to members utilizing auto-dialer and manual dialing
• Receive inbound calls from members and transfers from other departments
• Influences member to fully complete the Pre-Visit Assessment
• Ask member assessment questions and actively listen to member responses
• Accurately document demographic and medical history information in the Pre-Visit assessment
• Ensures member has access to Primary Care Provider (PCP)
• Identifies and documents gaps in care, preventative screenings, allergies, and surgeries
• Provides excellent customer service to both members and providers
• Consistently meets metrics, for quality, productivity, and outcomes
• Constantly maintains schedule adherence and good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA
Requirements
• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 2+ years of call center and / OR telephonic customer service experience, preferably in healthcare
• 2+ years of healthcare experience and / OR social work / community outreach / advocacy experience
• 1+ years of experience with collecting and documenting medical history information and using medical terminology
• Bilingual fluency in English and Spanish
• Work experience with using Microsoft Word (create, edit, and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments, and calendaring)
• Ability to work in the local office if / when system OR internet issues occur
• Ability to work any of our shift schedules during our normal business hours of 9:45 AM - 6:15 PM CST. It may be necessary, given the business need, to work occasional overtime or weekends.
Nice-to-haves
• Experience with successfully working as a telecommuter
• Experience in working with Medicare and / OR Medicaid members / patients
• Experience with working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA)
Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
Apply Now
Apply Now
Responsibilities
• Completes telephonic outreach to members utilizing auto-dialer and manual dialing
• Receive inbound calls from members and transfers from other departments
• Influences member to fully complete the Pre-Visit Assessment
• Ask member assessment questions and actively listen to member responses
• Accurately document demographic and medical history information in the Pre-Visit assessment
• Ensures member has access to Primary Care Provider (PCP)
• Identifies and documents gaps in care, preventative screenings, allergies, and surgeries
• Provides excellent customer service to both members and providers
• Consistently meets metrics, for quality, productivity, and outcomes
• Constantly maintains schedule adherence and good attendance
• Maintains confidential health information according to state and federal regulations including HIPAA
Requirements
• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 2+ years of call center and / OR telephonic customer service experience, preferably in healthcare
• 2+ years of healthcare experience and / OR social work / community outreach / advocacy experience
• 1+ years of experience with collecting and documenting medical history information and using medical terminology
• Bilingual fluency in English and Spanish
• Work experience with using Microsoft Word (create, edit, and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments, and calendaring)
• Ability to work in the local office if / when system OR internet issues occur
• Ability to work any of our shift schedules during our normal business hours of 9:45 AM - 6:15 PM CST. It may be necessary, given the business need, to work occasional overtime or weekends.
Nice-to-haves
• Experience with successfully working as a telecommuter
• Experience in working with Medicare and / OR Medicaid members / patients
• Experience with working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA)
Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
Apply Now
Apply Now