Bilingual Representative, Print Sales Support - EN/FR
About the position
The Representative, Print Sales Support, manages the intake and quoting of print business referrals submitted online, Staples Canada store teams and Staples Professional. This role ensures prompt and accurate quoting, qualifies leads for routing to the print sales teams, and helps create a smooth customer experience. This position is critical in driving revenue growth, improving operational efficiency, and enhancing customer satisfaction through timely and professional support. The Representative is a key liaison between store teams and sales, ensuring that every referral is handled precisely and carefully.
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Responsibilities
• Receive and process print business referrals from multiple channels, including retail, professional and online
• Prepare accurate quotes using approved tools and templates
• Assess lead quality and determine appropriate routing
• Maintain accurate records in CRM and quoting systems
• Identify and escalate issues impacting quoting or referral routing
• Proactively identify opportunities to improve quoting workflows and reduce turnaround time
• Monitor and report on quoting volume, conversion rates, and other key performance indicators
Requirements
• College diploma or equivalent experience in business or related field
• 1–3 years in customer service, sales support, or print industry roles
• French proficiency is required
• High-speed, stable internet connection
Nice-to-haves
• Additional certifications in sales operations, customer success, or print production are a plus
• Experience working in a remote or distributed team environment is an asset
• Prior exposure to B2B sales or quoting processes preferred
• Familiarity with CRM and quoting tools (Salesforce preferred)
Benefits
• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…
Apply tot his job
Apply To this Job
The Representative, Print Sales Support, manages the intake and quoting of print business referrals submitted online, Staples Canada store teams and Staples Professional. This role ensures prompt and accurate quoting, qualifies leads for routing to the print sales teams, and helps create a smooth customer experience. This position is critical in driving revenue growth, improving operational efficiency, and enhancing customer satisfaction through timely and professional support. The Representative is a key liaison between store teams and sales, ensuring that every referral is handled precisely and carefully.
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Responsibilities
• Receive and process print business referrals from multiple channels, including retail, professional and online
• Prepare accurate quotes using approved tools and templates
• Assess lead quality and determine appropriate routing
• Maintain accurate records in CRM and quoting systems
• Identify and escalate issues impacting quoting or referral routing
• Proactively identify opportunities to improve quoting workflows and reduce turnaround time
• Monitor and report on quoting volume, conversion rates, and other key performance indicators
Requirements
• College diploma or equivalent experience in business or related field
• 1–3 years in customer service, sales support, or print industry roles
• French proficiency is required
• High-speed, stable internet connection
Nice-to-haves
• Additional certifications in sales operations, customer success, or print production are a plus
• Experience working in a remote or distributed team environment is an asset
• Prior exposure to B2B sales or quoting processes preferred
• Familiarity with CRM and quoting tools (Salesforce preferred)
Benefits
• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…
Apply tot his job
Apply To this Job