Bilingual Remote Call Center Representative (English/Spanish)
Job title: Bilingual Remote Call Center Representative (English/Spanish)
Company name: HESC Solutions, Inc.
Pay: $17/hr to start
Location Requirement: Must reside in or near the Dallas–Fort Worth area
At HESC Solutions, Inc., we help borrowers navigate their federal student loan repayment options with clarity, compassion, and professionalism. As a Bilingual Remote Call Center Representative, you’ll play a meaningful role in supporting individuals as they work toward financial stability and educational success serving borrowers in both English and Spanish.
As a Call Center Representative, you will:
• Serve as a trusted resource for borrowers by answering inbound calls, emails, and chats in a friendly and professional manner (in English and Spanish)
• Make outbound calls to assist borrowers with delinquent accounts
• Educate borrowers on repayment options, deferments, and forbearance programs
• Process loan payments and accurately update account information
• Protect sensitive borrower information while maintaining strict confidentiality
• Navigate multiple systems efficiently while minimizing hold time
• Work a structured 8-hour shift (with scheduled lunch and breaks)
Shifts may range between 7:00 AM and 10:00 PM based on business needs including a Saturday shift from 9:00 AM – 1:00 PM. Flexibility is important, including occasional overtime or schedule adjustments. Schedules will be assigned by management.
Successful candidates are:
• Fluent in English and Spanish (written and verbal required)
• Strong communicators
• Comfortable multitasking (including typing while speaking)
• Organized and detail-oriented
• Confident working in a fast-paced, performance-driven environment
• Tech-savvy with strong computer skills
Minimum Qualifications
• High school diploma or equivalent (some college or bachelor’s degree preferred)
• At least 6 months of call center experience required
• Bilingual fluency in English and Spanish
• Ability to pass a pre-employment cognitive and personality assessment
• Ability to obtain a Federal 5C Security Clearance and pass a credit check
• Must not be in default on federal student loans
• Reliable home internet (minimum 10 Mbps) and a quiet, distraction-free workspace
• Must reside in or near the Dallas–Fort Worth area
What We Provide
• Company-issued computer and equipment
• Stable full-time hours (40 per week)
Pay Progression & Bonus Opportunities
We reward performance and growth with scheduled pay increases.
Starting Pay - $17.00 per hour
After 1 Year of Employment - $18.00 per hour
Quarterly Performance Bonuses
Employees are eligible for quarterly bonuses based on performance metrics and attendance.
Benefits
We offer a strong benefits package designed to support you and your family:
• Medical Insurance (Blue Cross Blue Shield) – Most plans 100% employer-paid
• Dental Insurance (Guardian) – Employer-paid
• Telehealth services
• Life Insurance (2x annual salary provided)
• 401(k) with up to 7% company match
• Federal paid holidays
• Up to 10 days of paid time off annually (additional days with tenure)
Benefits eligibility begins the first day of the month following 60 days of employment.
Pay: $17.00 - $18.00 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
Application Question(s):
• Must be able to pass a background check and security clearance
Experience:
• Call center: 1 year (Preferred)
Language:
• Spanish (Required)
Location:
• Dallas-Fort Worth, TX (Required)
Work Location: Remote
Apply Now
Apply Now
Company name: HESC Solutions, Inc.
Pay: $17/hr to start
Location Requirement: Must reside in or near the Dallas–Fort Worth area
At HESC Solutions, Inc., we help borrowers navigate their federal student loan repayment options with clarity, compassion, and professionalism. As a Bilingual Remote Call Center Representative, you’ll play a meaningful role in supporting individuals as they work toward financial stability and educational success serving borrowers in both English and Spanish.
As a Call Center Representative, you will:
• Serve as a trusted resource for borrowers by answering inbound calls, emails, and chats in a friendly and professional manner (in English and Spanish)
• Make outbound calls to assist borrowers with delinquent accounts
• Educate borrowers on repayment options, deferments, and forbearance programs
• Process loan payments and accurately update account information
• Protect sensitive borrower information while maintaining strict confidentiality
• Navigate multiple systems efficiently while minimizing hold time
• Work a structured 8-hour shift (with scheduled lunch and breaks)
Shifts may range between 7:00 AM and 10:00 PM based on business needs including a Saturday shift from 9:00 AM – 1:00 PM. Flexibility is important, including occasional overtime or schedule adjustments. Schedules will be assigned by management.
Successful candidates are:
• Fluent in English and Spanish (written and verbal required)
• Strong communicators
• Comfortable multitasking (including typing while speaking)
• Organized and detail-oriented
• Confident working in a fast-paced, performance-driven environment
• Tech-savvy with strong computer skills
Minimum Qualifications
• High school diploma or equivalent (some college or bachelor’s degree preferred)
• At least 6 months of call center experience required
• Bilingual fluency in English and Spanish
• Ability to pass a pre-employment cognitive and personality assessment
• Ability to obtain a Federal 5C Security Clearance and pass a credit check
• Must not be in default on federal student loans
• Reliable home internet (minimum 10 Mbps) and a quiet, distraction-free workspace
• Must reside in or near the Dallas–Fort Worth area
What We Provide
• Company-issued computer and equipment
• Stable full-time hours (40 per week)
Pay Progression & Bonus Opportunities
We reward performance and growth with scheduled pay increases.
Starting Pay - $17.00 per hour
After 1 Year of Employment - $18.00 per hour
Quarterly Performance Bonuses
Employees are eligible for quarterly bonuses based on performance metrics and attendance.
Benefits
We offer a strong benefits package designed to support you and your family:
• Medical Insurance (Blue Cross Blue Shield) – Most plans 100% employer-paid
• Dental Insurance (Guardian) – Employer-paid
• Telehealth services
• Life Insurance (2x annual salary provided)
• 401(k) with up to 7% company match
• Federal paid holidays
• Up to 10 days of paid time off annually (additional days with tenure)
Benefits eligibility begins the first day of the month following 60 days of employment.
Pay: $17.00 - $18.00 per hour
Expected hours: 40.0 – 45.0 per week
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
Application Question(s):
• Must be able to pass a background check and security clearance
Experience:
• Call center: 1 year (Preferred)
Language:
• Spanish (Required)
Location:
• Dallas-Fort Worth, TX (Required)
Work Location: Remote
Apply Now
Apply Now