Bilingual Payment Operations Center Analyst - Level 1

Payments Canada is at the forefront of the Canadian payment ecosystem, aiming to make payments easier, smarter, and safer for all Canadians. The Bilingual Payment Operations Center Analyst - Level 1 is responsible for providing critical, first-line support for Canada's payment systems, involving system monitoring, incident mediation, and advisory services to financial member clients.ResponsibilitiesActively monitor critical payment systemsRespond to issues in a professional and efficient manner and initiating the Incident Response process properlyMaintain a high level of customer service / professionalism throughout all activities and representing Payments Canada to external stakeholdersMaintain a high degree of knowledge on Payments Canada functions through scheduled and self-led trainingIn a professional manner respond to Member requests through preferred channels within agreed SLA timelinesActively communicating with Payments Canada staff and stakeholders to reach an optimal solution to issuesSkillsSecondary school diploma or equivalentBilingual in both English and FrenchMust be able to work rotational shifts and participate in the on-call support rotation and periodic overtime after six (6) months of employmentEligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments CanadaITIL Foundation certification in IT Service ManagementKnowledge of payment infrastructureExperience in operations support and/or Service Desk environment is considered an assetBenefitsFlexible, hybrid (remote/office) environment.Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.26 weeks of paid maternity and parental leave top-up (if eligible)Rewards and recognition program.Access to office gym facilities.Internal and external professional development opportunities.Fun team and organizational events.Monthly all staff forums led by our Executive Leadership Team.Company OverviewPayments Canada is responsible for the clearing and settlement infrastructure, processes and rules essential to Canadian economy It was founded in 1980, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.payments.ca.



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