Bilingual Patient Care Representative
About the position
The Bilingual Patient Care Representative at Alius Health plays a crucial role in supporting the business by providing exceptional customer service in both English and Spanish. This position involves handling various tasks such as communication with patients, managing billing inquiries, and ensuring compliance with healthcare regulations. The representative will work closely with internal and external stakeholders to resolve issues and maintain accurate records, all while adhering to company policies and HIPAA regulations.
Responsibilities
• Communicates in English and Spanish via email, text, and voice calls with patients.
,
• Fields telephone calls and email requests from client contacts, pharmacies, prescriber's offices, and other claim-related sources.
,
• Reviews and analyzes pharmacy transactions to determine appropriate actions for issue resolution.
,
• Accurately enters referrals into the company database while observing state formularies and billing practices.
,
• Documents actions and communications regarding claim activity, eligibility, billing, and drug coverage.
,
• Provides professional service to both internal and external customers using proper language and grammar skills.
,
• Completes system and user-generated tasks in accordance with company timelines.
,
• Reviews and completes projects by established due dates while prioritizing time-sensitive items.
,
• Observes practices to ensure the protection of Protected Health Information (PHI).
,
• Reviews, analyzes, and edits data related to team or individual project assignments.
Requirements
• Fluency in both English and Spanish languages.
,
• Established knowledge of the Worker's Compensation and/or Pharmacy Benefit industries.
,
• Proficiency in using Windows-based software including MS Word and Excel.
,
• Ability to manage and prioritize multiple requests and projects.
,
• Critical thinking skills to perform research and analyze data.
,
• Strong communication skills to interact with patients, clients, and coworkers in a professional manner.
,
• Strong work ethic and sense of integrity.
,
• Ability to work independently within a macro management environment.
Nice-to-haves
Benefits
• Paid training
,
• Health insurance
,
• Dental insurance
,
• 401(k)
,
• Flexible spending account
,
• Paid time off
,
• On-the-job training
,
• Dependent health insurance coverage
,
• Vision insurance
,
• Paid orientation
,
• Life insurance
Apply Now
The Bilingual Patient Care Representative at Alius Health plays a crucial role in supporting the business by providing exceptional customer service in both English and Spanish. This position involves handling various tasks such as communication with patients, managing billing inquiries, and ensuring compliance with healthcare regulations. The representative will work closely with internal and external stakeholders to resolve issues and maintain accurate records, all while adhering to company policies and HIPAA regulations.
Responsibilities
• Communicates in English and Spanish via email, text, and voice calls with patients.
,
• Fields telephone calls and email requests from client contacts, pharmacies, prescriber's offices, and other claim-related sources.
,
• Reviews and analyzes pharmacy transactions to determine appropriate actions for issue resolution.
,
• Accurately enters referrals into the company database while observing state formularies and billing practices.
,
• Documents actions and communications regarding claim activity, eligibility, billing, and drug coverage.
,
• Provides professional service to both internal and external customers using proper language and grammar skills.
,
• Completes system and user-generated tasks in accordance with company timelines.
,
• Reviews and completes projects by established due dates while prioritizing time-sensitive items.
,
• Observes practices to ensure the protection of Protected Health Information (PHI).
,
• Reviews, analyzes, and edits data related to team or individual project assignments.
Requirements
• Fluency in both English and Spanish languages.
,
• Established knowledge of the Worker's Compensation and/or Pharmacy Benefit industries.
,
• Proficiency in using Windows-based software including MS Word and Excel.
,
• Ability to manage and prioritize multiple requests and projects.
,
• Critical thinking skills to perform research and analyze data.
,
• Strong communication skills to interact with patients, clients, and coworkers in a professional manner.
,
• Strong work ethic and sense of integrity.
,
• Ability to work independently within a macro management environment.
Nice-to-haves
Benefits
• Paid training
,
• Health insurance
,
• Dental insurance
,
• 401(k)
,
• Flexible spending account
,
• Paid time off
,
• On-the-job training
,
• Dependent health insurance coverage
,
• Vision insurance
,
• Paid orientation
,
• Life insurance
Apply Now