Bilingual Nights/Weekend Intake Specialist - Personal Injury

The Wilhite Law Firm is a top-tier award-winning personal injury law firm seeking a Bilingual Nights/Weekend Intake Specialist. The role involves being the initial point of contact for clients, assessing potential cases, and updating case details promptly while managing client communications. Responsibilities Initial point of contact for clients by phone, text, and email Establish immediate rapport and assess potential cases, determining whether to move forward Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping Gather and review documents, photos, and other pertinent case information to support the legal team’s review Send and manage contingent fee agreements and client releases using our electronic platforms Issue decline letters within one day for non-viable cases Skills Prior experience as an Intake Specialist or in a related role at a personal injury law firm Exceptional communication skills, both verbal and written, with the ability to handle sensitive information discreetly Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment Comfortable working independently and as part of a supportive team Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus Bilingual - fluency in Spanish and English Benefits Comprehensive benefit package Medical, dental, and vision Paid Time Off (PTO) 401k with match Company Overview Since 1977, The Wilhite Law Firm has been unwavering in its commitment to supporting accident victims and their families through the challenging journey of recovering from serious personal injuries. It was founded in 1977, and is headquartered in Dallas, Texas, USA, with a workforce of 51-200 employees. Its website is