Bilingual Licensed Customer Service Representative
Hey, were LOOP. We use predictive models and real-time driving data to create fair and equitable car insurance whilst eliminating biased and discriminatory factorslike credit scores, zip codes, and job titlesfrom the equation. Were a mission, with a business.
We believe systemic injustice has no place in our financial systems. Thats why we only look at how and where you drive to give you a car insurance quote that you can feel great about.
Backed by top-tier VCs, institutional investors, and reinsurers who all believe in bringing change to this industry, were committed to giving back and being a force for good in the world so we can uplift the communities impacted by systemic injustice. To us, thats what it means to Drive Good.
Our community, Members, and team are at the heart of who we are and why we do what we do. If youre looking to join a dynamic bunch who are positive, engaging, and diverse youve found the right place.
The Role:
As a licensed Customer Care Specialist on LOOPs Support team you'll be joining a group of mission-driven, service and insurance professionals. Youll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. Youll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties.
Training is provided along with ongoing collaborative support. Weekend and evening availability required.
Responsibilities:
Handle calls and chats
Process policy endorsements, billing requests, track and follow-up on outstanding items.
Communicate with team members, and escalate items and issues when appropriate.
Qualifications
Active Property & Casualty license
3 or more years of Property & Casualty insurance experience
Strong verbal and written communication skills and ability to provide and accept constructive feedback
Insurance policy support, rating or policy lifecycle experience
Knowledge of underwriting guidelines is helpful
Attention to detail and strong personal time management skills
Ability to work independently and remotely
Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
Hourly Rate: $24.04 - $25.00
Details:
This position is for full time, remote work
Employee Stock Options
Health, dental and several ancillary benefits to choose from
Matching 401K
Flexible PTO
Fourteen Weeks Paid Family Leave
Apply Now
We believe systemic injustice has no place in our financial systems. Thats why we only look at how and where you drive to give you a car insurance quote that you can feel great about.
Backed by top-tier VCs, institutional investors, and reinsurers who all believe in bringing change to this industry, were committed to giving back and being a force for good in the world so we can uplift the communities impacted by systemic injustice. To us, thats what it means to Drive Good.
Our community, Members, and team are at the heart of who we are and why we do what we do. If youre looking to join a dynamic bunch who are positive, engaging, and diverse youve found the right place.
The Role:
As a licensed Customer Care Specialist on LOOPs Support team you'll be joining a group of mission-driven, service and insurance professionals. Youll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. Youll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties.
Training is provided along with ongoing collaborative support. Weekend and evening availability required.
Responsibilities:
Handle calls and chats
Process policy endorsements, billing requests, track and follow-up on outstanding items.
Communicate with team members, and escalate items and issues when appropriate.
Qualifications
Active Property & Casualty license
3 or more years of Property & Casualty insurance experience
Strong verbal and written communication skills and ability to provide and accept constructive feedback
Insurance policy support, rating or policy lifecycle experience
Knowledge of underwriting guidelines is helpful
Attention to detail and strong personal time management skills
Ability to work independently and remotely
Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
Hourly Rate: $24.04 - $25.00
Details:
This position is for full time, remote work
Employee Stock Options
Health, dental and several ancillary benefits to choose from
Matching 401K
Flexible PTO
Fourteen Weeks Paid Family Leave
Apply Now