Bilingual Leasing Support Specialist - Freelance, Remote
Job title: Bilingual Leasing Support Specialist - Freelance, Remote in USA at Magic
Company: Magic
Job description: Bilingual Leasing Support Specialist - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
A leading fintech company revolutionizing payment processing solutions for small and medium-sized businesses across the US. They specialize in providing zero-cost credit card processing, custom mobile apps, and innovative POS systems to help businesses eliminate processing fees and streamline operations. With a focus on merchant success, they're transforming how businesses handle payments while providing comprehensive support to their growing client base.Why does this role exist?
We're seeking a Bilingual Leasing Support Specialist to ensure smooth operations between our Spanish-speaking merchants and our payment processing solutions. This role is crucial in maintaining accurate documentation, resolving billing inquiries, and providing exceptional support to our merchant base while ensuring compliance with our leasing procedures. The position serves as a vital bridge between our Spanish-speaking merchants and our internal teams.The Impact you'll makeDocumentation Management
Process and audit leasing paperwork for accuracy and compliance
Maintain organized digital records of all merchant documentation
Ensure the completeness of merchant files and follow up on missing information
Merchant Support
Provide bilingual support to merchants regarding their leasing agreements
Address and resolve billing inquiries and discrepancies
Guide merchants through documentation requirements and processes
Internal Collaboration
Work closely with the underwriting team to verify documentation
Coordinate with various departments to resolve merchant issues
Contribute to improving internal processes and procedures
Skills, Knowledge and ExpertiseRequired:
Fluent in Spanish and English (written and verbal)
Minimum 1 year of customer-facing experience
Experience with financial documentation or leasing
Proven track record of attention to detail
Remote work experience
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
Internet speed of at least 40 MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Documentation management
Basic financial literacy
Proficiency in the Microsoft Office Suite
Experience with CRM systems
You should apply if…
You thrive in a fast-paced, remote environment
You're passionate about providing excellent customer service
You enjoy problem-solving and finding solutions
You're detail-oriented and take pride in accurate work
You're comfortable managing multiple priorities
You're proactive and take initiative in your work
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar, or higher operating system
Working Hours:
TBD but will follow a PST (Pacific Standard Time) schedule
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$7 per hour
No benefits package included
Benefits
Expected salary:
Location: USA
Apply for the job now!
Apply Now
Company: Magic
Job description: Bilingual Leasing Support Specialist - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
A leading fintech company revolutionizing payment processing solutions for small and medium-sized businesses across the US. They specialize in providing zero-cost credit card processing, custom mobile apps, and innovative POS systems to help businesses eliminate processing fees and streamline operations. With a focus on merchant success, they're transforming how businesses handle payments while providing comprehensive support to their growing client base.Why does this role exist?
We're seeking a Bilingual Leasing Support Specialist to ensure smooth operations between our Spanish-speaking merchants and our payment processing solutions. This role is crucial in maintaining accurate documentation, resolving billing inquiries, and providing exceptional support to our merchant base while ensuring compliance with our leasing procedures. The position serves as a vital bridge between our Spanish-speaking merchants and our internal teams.The Impact you'll makeDocumentation Management
Process and audit leasing paperwork for accuracy and compliance
Maintain organized digital records of all merchant documentation
Ensure the completeness of merchant files and follow up on missing information
Merchant Support
Provide bilingual support to merchants regarding their leasing agreements
Address and resolve billing inquiries and discrepancies
Guide merchants through documentation requirements and processes
Internal Collaboration
Work closely with the underwriting team to verify documentation
Coordinate with various departments to resolve merchant issues
Contribute to improving internal processes and procedures
Skills, Knowledge and ExpertiseRequired:
Fluent in Spanish and English (written and verbal)
Minimum 1 year of customer-facing experience
Experience with financial documentation or leasing
Proven track record of attention to detail
Remote work experience
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
Internet speed of at least 40 MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Documentation management
Basic financial literacy
Proficiency in the Microsoft Office Suite
Experience with CRM systems
You should apply if…
You thrive in a fast-paced, remote environment
You're passionate about providing excellent customer service
You enjoy problem-solving and finding solutions
You're detail-oriented and take pride in accurate work
You're comfortable managing multiple priorities
You're proactive and take initiative in your work
What to expect...Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar, or higher operating system
Working Hours:
TBD but will follow a PST (Pacific Standard Time) schedule
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$7 per hour
No benefits package included
Benefits
Expected salary:
Location: USA
Apply for the job now!
Apply Now