Bilingual HR Services Contact Center Associate
Description:
• Works as part of a team in Home Depot's HR Service Center providing quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails.
• Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
• Supports organization changes through high volume transactional support as needed
• Processes transaction requests received via call, mail, fax or email
• Provides exceptional customer service
• 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
• 10% Special projects as assigned
• Reports to Contact Center Supervisor
• Typically requires overnight travel less than 10% of the time.
Requirements:
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be Bilingual Spanish/English (read, write, speak)
• Basic computer and phone knowledge (including experience with DOS applications)
• Exceptional customer service and phone skills
• Ability to navigate through multiple computer applications simultaneously during a call
• Careful attention to detail
• Good written and verbal communication skills
• Strong typing skills
• History of punctuality and good attendance.
• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident
• Adaptable and flexible
Benefits:
• Located in a comfortable indoor area.
Apply Now
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• Works as part of a team in Home Depot's HR Service Center providing quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails.
• Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution
• Supports organization changes through high volume transactional support as needed
• Processes transaction requests received via call, mail, fax or email
• Provides exceptional customer service
• 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required.
• 10% Special projects as assigned
• Reports to Contact Center Supervisor
• Typically requires overnight travel less than 10% of the time.
Requirements:
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be Bilingual Spanish/English (read, write, speak)
• Basic computer and phone knowledge (including experience with DOS applications)
• Exceptional customer service and phone skills
• Ability to navigate through multiple computer applications simultaneously during a call
• Careful attention to detail
• Good written and verbal communication skills
• Strong typing skills
• History of punctuality and good attendance.
• Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident
• Adaptable and flexible
Benefits:
• Located in a comfortable indoor area.
Apply Now
Apply Now