Bilingual Front Desk Virtual Assistant - 100% Permanent
Description:
ā¢ This is a remote position. We are currently seeking a Bilingual Front Desk Virtual Assistant to join our dynamic and growing property management team.
ā¢ Responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with coordination of property maintenance activities.
ā¢ As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties.
ā¢ Key Responsibilities ā Customer Service: Answer and route incoming calls with professionalism and a customer-first attitude; Communicate effectively with property owners, tenants, vendors, and internal staff; Document all communications clearly and accurately; Assist in resolving customer inquiries and escalating issues when necessary.
ā¢ Administrative & Clerical Support ā Maintain records of key property information (e.g., utility shut-offs, access codes, keys); Advertise vacant units accurately across platforms; Prepare and manage leasing documents, addendums, and move-in sheets; Process rental applications and ensure documentation is filed correctly in the system; Coordinate appointments for third-party visits, maintenance vendors, and auto-showings.
ā¢ Maintenance Coordination ā Daily review and assignment of maintenance service requests; Follow up on open work orders to ensure timely completion; Assist with after-hours maintenance as needed; Communicate work status updates to all relevant parties.
ā¢ Additional duties: Help coordinate seasonal or routine maintenance like sprinkler activation or winterization
Requirements:
ā¢ Bilingual: Fluent in English and Spanish
ā¢ High school diploma or equivalent required
ā¢ Excellent verbal and written communication skills
ā¢ Strong organizational and multitasking abilities in a fast-paced environment
ā¢ Proficient in Microsoft Office and internal software systems (training provided)
ā¢ Ability to manage multiple phone lines and prioritize tasks efficiently
ā¢ High attention to detail and accuracy in recordkeeping
ā¢ Team player with strong problem-solving skills and a customer-focused mindset
ā¢ A fast and reliable internet connection of at least 10 Mbps with internet backup available
ā¢ At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc
Benefits:
Apply Now
Apply Now
ā¢ This is a remote position. We are currently seeking a Bilingual Front Desk Virtual Assistant to join our dynamic and growing property management team.
ā¢ Responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with coordination of property maintenance activities.
ā¢ As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties.
ā¢ Key Responsibilities ā Customer Service: Answer and route incoming calls with professionalism and a customer-first attitude; Communicate effectively with property owners, tenants, vendors, and internal staff; Document all communications clearly and accurately; Assist in resolving customer inquiries and escalating issues when necessary.
ā¢ Administrative & Clerical Support ā Maintain records of key property information (e.g., utility shut-offs, access codes, keys); Advertise vacant units accurately across platforms; Prepare and manage leasing documents, addendums, and move-in sheets; Process rental applications and ensure documentation is filed correctly in the system; Coordinate appointments for third-party visits, maintenance vendors, and auto-showings.
ā¢ Maintenance Coordination ā Daily review and assignment of maintenance service requests; Follow up on open work orders to ensure timely completion; Assist with after-hours maintenance as needed; Communicate work status updates to all relevant parties.
ā¢ Additional duties: Help coordinate seasonal or routine maintenance like sprinkler activation or winterization
Requirements:
ā¢ Bilingual: Fluent in English and Spanish
ā¢ High school diploma or equivalent required
ā¢ Excellent verbal and written communication skills
ā¢ Strong organizational and multitasking abilities in a fast-paced environment
ā¢ Proficient in Microsoft Office and internal software systems (training provided)
ā¢ Ability to manage multiple phone lines and prioritize tasks efficiently
ā¢ High attention to detail and accuracy in recordkeeping
ā¢ Team player with strong problem-solving skills and a customer-focused mindset
ā¢ A fast and reliable internet connection of at least 10 Mbps with internet backup available
ā¢ At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc
Benefits:
Apply Now
Apply Now