Bilingual (French) Customer Service Representative
At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
We are seeking a Bilingual (French Canadian) Customer Service Representative to join our team. This role is 100% work from home. We are seeking an individual committed to work 40 hours a week and available to work shifts from 7:00 am to 5:30 pm Mon - Fri, this will include holiday shifts.
Provide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for the following inquiries:
• Place orders/Ship tracking/ Order research.
• Check account or certificate balances or account transactions.
• Returns/Damage/ Defective claims or lost shipments.
• Communicate program rules and program information to customers.
• Product/rules clarification.
• Navigate customers through basic website technical support.
• Problem resolution through online research.
Education/Experience Required:
• HS Diploma.
• Bilingual - French Canadian.
• Minimum of 6 months customer service experience.
• Call center/customer service experience a plus.
Skills & Abilities:
• Ability to maintain customer relationships.
• Good interpersonal and written communication skills.
• Strong computer navigation skills, with the ability to manage multiple screens simultaneously.
• Ability to manage multiple priorities/communication channels simultaneously.
• Strong desire to help others.
• Ability to research and resolve issues that arise.
• Strong initiative to excel and provide memorable customer service.
• Self-motivate in a remote work environment with high volume and productivity requirements.
Roles & Responsibilities:
• Responsible for assisting participants with inquiries for our client programs. Contact may be in the form of phone calls, e-mail or chat.
• Effectively communicate with customers, co-workers and management.
• High accountability for providing excellent customer service.
• Provide professional and accurate support to both internal and external customers.
Base Hourly Rate Range: $21.00 to $24.00. Final hourly rate and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/
Apply Now
Apply Now
We are seeking a Bilingual (French Canadian) Customer Service Representative to join our team. This role is 100% work from home. We are seeking an individual committed to work 40 hours a week and available to work shifts from 7:00 am to 5:30 pm Mon - Fri, this will include holiday shifts.
Provide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for the following inquiries:
• Place orders/Ship tracking/ Order research.
• Check account or certificate balances or account transactions.
• Returns/Damage/ Defective claims or lost shipments.
• Communicate program rules and program information to customers.
• Product/rules clarification.
• Navigate customers through basic website technical support.
• Problem resolution through online research.
Education/Experience Required:
• HS Diploma.
• Bilingual - French Canadian.
• Minimum of 6 months customer service experience.
• Call center/customer service experience a plus.
Skills & Abilities:
• Ability to maintain customer relationships.
• Good interpersonal and written communication skills.
• Strong computer navigation skills, with the ability to manage multiple screens simultaneously.
• Ability to manage multiple priorities/communication channels simultaneously.
• Strong desire to help others.
• Ability to research and resolve issues that arise.
• Strong initiative to excel and provide memorable customer service.
• Self-motivate in a remote work environment with high volume and productivity requirements.
Roles & Responsibilities:
• Responsible for assisting participants with inquiries for our client programs. Contact may be in the form of phone calls, e-mail or chat.
• Effectively communicate with customers, co-workers and management.
• High accountability for providing excellent customer service.
• Provide professional and accurate support to both internal and external customers.
Base Hourly Rate Range: $21.00 to $24.00. Final hourly rate and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/
Apply Now
Apply Now