Bilingual Cybersecurity Incident & Engagement Manager

Description: • Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats. • Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g., vendors, legal, regulators). • Collaborate with technical teams to investigate, contain, and mitigate incidents. • Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned. • Create incident status reports and contribute to post-incident analysis. • Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective. • Ensure regulatory and compliance requirements are met throughout the incident lifecycle. • Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences. • Track incident response metrics, provide status updates, and report on incident trends to management. • Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner. • Enforce our critical incident response SLAs across all team members. • Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident. • Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences. • Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully. • Coordinate, run, and record an incident postmortem. Requirements: • Work Independently, remotely and with minimal supervision while delivering high-quality output • Effective delivery of results in a fast-paced engagement environment • Display an aptitude and desire for continuous learning at the leading edge of security • Learn, understand and lead the deliverable of all the services CYPFER offers • Remain current on information security, emerging threat trends, and tools including methodologies to combat the same • A high degree of comfort in customer-facing/consulting situations • Travel as needed to customer locations for engagements requiring onsite presence including frequent travel with little notice. • The ability to travel internationally may be required • Flexibility to work with multiple time zones (clients and/or team members) • Adhere to policies, procedures, and security practices in accordance with assigned customer’s established practices and internal policies • Excellent written and verbal communication skills, with the ability to convey technical issues to non-technical stakeholders. • Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail • Open to feedback and learning the company culture • Ability to manage multiple tasks simultaneously and prioritize effectively under pressure. Benefits: Apply tot his job