Bilingual Customer Service Representative, Spanish/English
Title: Bilingual Customer Service Representative, Spanish/English
• Provide comprehensive assistance to callers regarding benefit programs
• Support members in filing claims and setting up direct deposits
• Update and maintain member demographic information
• Capture and advise on plan elections
• Conduct provider searches and enroll dependents
• Act as a liaison for escalated issues
• Manage a high volume of calls
• Maintain detailed call logs
• Participate in outreach campaigns
• Collaborate with account specialists to address pending eligibility issues
Requirements
• Exceptional communication skills
• Basic understanding of employee benefits and related products/services
• Proficiency with computer systems and ability to learn new software quickly
• Experience with office equipment and technologies
• Capability to manage high call volumes
• A team player who thrives in collaborative environments
Benefits
• Competitive salary + benefits
• Opportunities for professional growth and development
• Flexible working arrangements to accommodate office and remote work preferences
• Engagement in meaningful work that impacts clients
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