Bilingual Customer Service Representative-Must reside in the state of Ohio- Full-time!
CUSTOMER SERVICE REPRESENTATIVE
Systems & Methods, Inc. (SMI MGMT)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Bilingual Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to:
Answering incoming calls in a timely manner
Providing callers with accurate account information and educating them on appropriate policies and procedures
Effectively redirecting callers to the appropriate area/agency when necessary
Maintaining knowledge of procedures and systems
Communicating client concerns and feedback to management
Researching and processing all correspondence received by email, fax and mail
Must possess excellent customer service skills
Exhibit excellent interpersonal skills using tact, patience and courtesy
Possess the ability to diffuse upset customers
Possess the ability to deliver bad news effectively
Capable of handling high call volumes
Proven oral and written communications skills
Maintain the ability to work under pressure and effectively multi-task between calls and correspondence
Required Experience:
High School Diploma or equivalent required
Must speak both English and Spanish
At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
Must be proficient in data entry skills including keyboard, mouse and 10 key pad
Basic knowledge of Microsoft Windows and Office
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
This position is remote; however, you must reside in the state of Ohio.
Apply Now
Systems & Methods, Inc. (SMI MGMT)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Bilingual Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to:
Answering incoming calls in a timely manner
Providing callers with accurate account information and educating them on appropriate policies and procedures
Effectively redirecting callers to the appropriate area/agency when necessary
Maintaining knowledge of procedures and systems
Communicating client concerns and feedback to management
Researching and processing all correspondence received by email, fax and mail
Must possess excellent customer service skills
Exhibit excellent interpersonal skills using tact, patience and courtesy
Possess the ability to diffuse upset customers
Possess the ability to deliver bad news effectively
Capable of handling high call volumes
Proven oral and written communications skills
Maintain the ability to work under pressure and effectively multi-task between calls and correspondence
Required Experience:
High School Diploma or equivalent required
Must speak both English and Spanish
At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
Must be proficient in data entry skills including keyboard, mouse and 10 key pad
Basic knowledge of Microsoft Windows and Office
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
This position is remote; however, you must reside in the state of Ohio.
Apply Now