Bilingual Customer Service Agent - Remote

Job Title: Bilingual Account Specialist Department: Operations Reports To: Call Center Supervisor Position location: This is a limited remote role. To be considered, you must reside in Oklahoma (OK), Kansas (KS), or Missouri (MO) Job Summary Our Bilingual Remote Account Specialists provide excellent customer service in a remote call center environment. They handle inbound and outbound calls in both Spanish and English to assist our customers with applications, information verification, and payment support. What you’ll do: • Handle all correspondence with customers using confidence, courtesy, and professionalism to support the department’s vision of a customer centric call center • Effectively communicate Terms and Conditions and the value of our product • Assist customers with filling out application via telephone • Answer customer questions regarding applications and customer accounts • Verify accuracy of all information provided on online application • Take payments via telephone and provide payment assistance options when available • Submit applications and relay results to the customer • Understand the need to escalate customer calls when appropriate • Maintain database on new and existing customers • Meet quality and productivity goals • Other duties as assigned What we offer: • Full-Time employment • Paid Training • Paid time off and Paid Holidays after 30 days • All equipment provided • Weekly, monthly, and yearly incentives • Employer paid Health, Dental, Life Insurance, and Short-Term Disability after 60 days • Vision, Critical Illness, Long Term Disability, Accident insurance also available after 60 days • 401(k) with company match after 6 months according to plan documents Remote work requirements: • Reside in Oklahoma, Kansas, or Missouri • Internet service with a wired connection to router, minimum download speed of 10Mbps (satellite based ISP's are not compatible) • Work afternoons, evenings, and weekends as scheduled • Quiet, office-like workspace, free of distraction Other requirements: • High School Diploma or GED • 1 to 3 months related experience and/or training • Bilingual - Spanish Apply tot his job