Bilingual Customer Relations Representative (English/French)

Company DescriptionDo you have experience in the restaurant or fast food industry and thrive on a team committed to delivering exceptional customer experiences? Are you a natural communicator and a great listener who asks follow-up questions to resolve problems? Can you remain kind and supportive when customers share their frustrations? Are you the “go-to” person who helps others understand products and services?Join Us.Job DescriptionAs a Bilingual Customer Relations Representative, you’ll work from home and deliver exceptional support and solutions to customers calling in for assistance in French and/or English. You’ll work with top technologies and systems while having a dedicated team of leaders and peers to support you. At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.What we offer:Competitive hourly pay plusReward & recognition programsPTOPaid training Medical, dental, and vision benefits, EAP, and more health and wellness programsAdvancement opportunities – 80% of our frontline leaders have been promoted!QualificationsFluency in English AND FrenchMust have completed high school or equivalentMust have the ability to type 35+ WPM All equipment will be provided, but the following requirements are necessary in order to be successful working from home: Internet speeds of at least 5 Mbps upload and 30 Mbps download (note: wireless and/or satellite Internet Service Providers are not compatible with our systems)In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response ratesA quiet and secure place to workAdditional InformationIMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

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