Bilingual Customer Care Representative (Contract Position)
The Bilingual Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.
Responsibilities will include:
Reading the customer’s file in its entirety
Researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
Working with various departments within FCA Canada to ensure the customer’s needs are met
Contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
Being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers
The salary range for this role is $20.00 - $22.00 per hour.
FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.
The position is for an existing vacancy.
Apply Now
Responsibilities will include:
Reading the customer’s file in its entirety
Researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
Working with various departments within FCA Canada to ensure the customer’s needs are met
Contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
Being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers
The salary range for this role is $20.00 - $22.00 per hour.
FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.
The position is for an existing vacancy.
Apply Now