Bilingual Credit & Collections Coordinator

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Role Description


Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.



Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up


Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism


Determines the reason for delinquency and works cooperatively with customers to resolve


Thoroughly and accurately documents all collection efforts for each assigned account


Ensures all assigned accounts are managed in a timely and accurate fashion


Communicates regularly with leadership and peers on the status of accounts and escalations


Provides accurate and timely reporting of performance metrics


Reviews and reports collections metrics weekly to track progress against monthly forecasted goals


Supports cross-functional projects and teams



Qualifications



High school diploma


Bilingual (English/Spanish)


2 years of collections, accounts receivable, or customer service experience


Oracle and Salesforce experience preferred


Strong verbal and written communication skills


Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis


Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting


Advanced excel skills and an ability to work on complex data issues


Ability to work independently and under pressure to meet deadlines


Highly organized and self-disciplined with a willingness to learn


Ability to work in a fast-paced environment




Benefits



Health insurance coverage


Wellbeing program


Life and disability insurance


Retirement savings plan


Paid holidays


Paid time off (PTO)


Annual bonus eligibility based on both company and individual performance


Short- and long-term incentives and program-specific awards




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