Bilingual Collections Account Representative - Hybrid

ARS National Services is seeking a Bilingual Collections Account Representative who is a confident communicator and creative problem solver. This role involves handling inbound and outbound calls, negotiating payment plans, and assisting customers with financial solutions while maintaining compliance with federal regulations.ResponsibilitiesHandle inbound/outbound calls with empathy and confidenceTalk with customers about their finances and help them find payment options that work for themNegotiate payment plans, settlements, and full repaymentsStay sharp with call quality and compliance with federal regulationsKeep accurate records and collaborate with team leadsEngage with your team on camera during shiftsSkillsCandidates MUST reside in the greater Houston areaMust be able to work from homeMust be able to reliably commute to the assigned office on designated in-office daysHigh school diploma or GEDStrong communication skills — assertive, clear, and professional100% Bilingual in English and SpanishCritical thinking + active listeningComfort with basic mathBasic computer skills & reliable high-speed internetCollections, sales, or call center experienceBenefitsVacation and Sick Time begins to accrue right awayPerformance-based monthly bonus opportunitiesCareer development + promotion potentialFull benefits (Medical, Dental, Vision, 401k)PTO starts right away + 8 paid holidays401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insuranceOpportunities for advancementPaid time offPaid trainingReferral programVision insuranceWork from homeCompany OverviewARS is a proven leader in the accounts receivable management industry. It was founded in 1987, and is headquartered in Escondido, California, USA, with a workforce of 201-500 employees. Its website is http://www.arsnational.com.



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