Bilingual Collections Account Representative - Hybrid

ARS National Services is seeking a Bilingual Collections Account Representative to assist consumers in navigating financial difficulties. This role involves handling calls, negotiating payment plans, and ensuring compliance with regulations while working in a hybrid environment. Responsibilities Handle inbound/outbound calls with empathy and confidence Talk with customers about their finances and help them find payment options that work for them Negotiate payment plans, settlements, and full repayments Stay sharp with call quality and compliance with federal regulations Keep accurate records and collaborate with team leads Engage with your team on camera during shifts Skills Candidates MUST reside in the greater Houston area Must be able to work from home and must be able to reliably commute to the assigned office on designated in-office days Fluent in English and Spanish High school diploma or GED Strong communication skills — assertive, clear, and professional 100% Bilingual in English and Spanish Critical thinking + active listening Comfort with basic math Basic computer skills & reliable high-speed internet Must pass background and drug screening Collections, sales, or call center experience Benefits 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Referral program Vision insurance Work from home Company Overview ARS is a proven leader in the accounts receivable management industry. It was founded in 1987, and is headquartered in Escondido, California, USA, with a workforce of 201-500 employees. Its website is