Bilingual Claims Customer Service Representative (Auto Insurance)

SUMMARY: Ensures delivery of excellent customer service over the phone by providing professional and efficient communication and processing. First point of contact for the claims department. DUTIES AND RESPONSIBILITIES: · Manages large quantities of inbound/outbound calls in a timely manner. · Inputs new claims into claims system that are reported via telephone and online reporting. · Identifies callers’ needs, clarifies information, researches every issue, and resolves call if appropriate. · Identifies calls that need adjuster attention, transfers to adjuster, and escalates calls when appropriate per company standards. · Provides excellent customer service to insureds, claimants, attorneys, and other callers. · Responsible for appropriately handling the claims department e-mail. · Assists claims management with various tasks and projects. · Responsible for appropriately handling the claims document queues. · Ensures current and complete documentation of claim notes. · Assists and backs up other customer service representatives as needed. · Meets personal/team qualitative and quantitative targets. · Appropriately handles all inbound mail received. · Performs other related duties as assigned by management. QUALIFICATIONS: · Bilingual · Prior auto insurance experience preferred · High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. · Computer skills required: Microsoft Office, efficient typist. We use automated systems to help screen applications. Filters may impact which candidates move forward. Job Type: Full-time Pay: $17.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance Application Question(s): • Are you available to work Tuesday-Saturday 8:30AM - 5:30PM? Experience: • Auto Insurance : 1 year (Required) • Customer Service: 1 year (Required) Language: • Spanish (Required) Location: • Dallas, TX (Required) Work Location: Remote Apply tot his job