Bilingual Claims Care Representative I

HomeFirst Agency, Inc. is a leading insurance agency offering a wide range of insurance products. The Claims Care Representative I provides excellent customer service to policyholders, assisting them in the claim setup process and ensuring accurate information is recorded.ResponsibilitiesAssists and supports adjusters and management with administrative tasks included but not limited to: Mailing checks and letters, Compiling paperwork, Providing necessary forms required on a claimAssists with mailing of new claim paperworkDocuments receipt of mail, emails, and faxesAcquires and uploads declaration page to claim fileCompletes claims reported to third party vendor assigning claims numbers to the filesUploads documents received on policyholder’s claims to claim file; notifies assigned adjusters of information receivedServes as the first point of contact for policyholders reporting a new claimSets expectations and next steps to policyholder; explains documentation and other information needed for claim processCreates new claim reports by collecting detailed information about a loss and verifying policyholder’s contact informationDemonstrates empathy and sensitivity when dealing with policyholders who may be experiencing stress or loss, helping to build trust and maintain a positive customer relationshipAccurately enters loss information into the claims system and generates a claim numberOther duties as assignedSkillsHigh School diploma or equivalent0-2 years of related experience preferred, but not requiredMust have strong computer skills with ability to navigate Microsoft Office SuiteAbility to communicate effectively and efficiently via phone, email, and person to personCapability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be takenAbility to manage multiple and/or conflicting responsibilitiesGreat attention to detail, organizational skills, and time managementGood sense of urgency and follow upAbility to handle stressful situationsAbility to work in a team environmentBilingual in English and Spanish a plus, but not requiredClaims experience helpful, working knowledge of AS/400 and basic understanding of insurance a plusBenefitsMedical and Dental Plan with Prescription Coverage and Vision.Competitive benefits including 401(K) includes 100% company match of the first 4%.Paid time off days (PTO), maternity/paternity leave, and holidays.Community involvement including Volunteer Paid Time Off (VTO).Tuition Assistance for your first degree.Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.Collaborative and energetic work environment.Professional development and promotional opportunities.Qualifies for quarterly company profit sharing.Full-time team members have the flexibility to create their own health, dental, and vision benefits package.HomeFirst Agency provides competitive 401(k) programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.Company OverviewInsurance operation of Clayton Homes, Inc. It was founded in undefined, and is headquartered in Maryville, Tennessee, USA, with a workforce of 51-200 employees. Its website is https://www.homefirstagency.com.



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