Bilingual Case Manager - Family Violence Center

The Bilingual Case Manager is responsible for providing support services to domestic violence victims/survivors in the client’s preferred language of English or Spanish.

Description:

· Facilitate client access to FVC services, NAM services and outside agencies

· Answer the FVC Hotline to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate

· Periodic coverage of the FVC after-hours, on-call cell phone to provide telephone crisis counseling, crisis intervention, client assessment, and community referrals, as appropriate

· Conduct telephone and face-to-face client intake interviews to determine client needs, client eligibility for services, and develop client safety plan

· Case management of assigned FVC client cases, including crisis interventions, assessments, and assisting clients to set appropriate goals or re-assess goals as needed

· Actively participate in on-going safety planning with FVC clients and Hotline callers

· Staff all cases with Key Staff including definition of problems, eligibility for services, and identifying appropriate referrals

· Translate brochures, educational materials and information about FVC services into Spanish, as needed

· Ensuring and protecting client confidentiality

· Operate within budgetary guidelines and in compliance with grant funding

· Develop working relationships internally and with external agencies

· Maintain client files and all relative paperwork per FVC guidelines and policies

· Facilitate data entry in NAM’s database(s) and checking accuracy

· Assist in the training of new staff, volunteers, and student interns

· Attend NAM and FVC staff meetings, staff events, community events, and fundraising activities as scheduled

· Flexible work hours as needed to promote FVC’s mission.

Supervisory Responsibilities: N/A

Education and Experience Requirements:

· Bachelor’s degree from a four-year college or university and a minimum of three years’ experience working in a social service agency or equivalent combination of education and experience.

· Prior experience working with victims/survivors of domestic violence is preferred.

Language Skills:

· Proficiency in English and Spanish are required for this position. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

· Ability to write routine correspondence, reports, business correspondence and procedure manuals.

· Ability to speak effectively before groups of customers or employees of the organization.

Computer Skills:

· Database Software - familiar

· Internet Software - familiar

· Spreadsheet Software (Excel) - required

· Word Processing Software (Word) - required

· “Microsoft Office” - required

Special Requirements (Certificates, Licenses, Skills, Special Machines):

Must have dependable transportation.

To Apply:

For consideration, please email your cover letter and resume as an attachment to [email protected] with the job title “Bilingual Case Manager - FVC” in the subject line.

Only résumés forwarded to [email protected] will be considered.

No walk-ins or phone calls please.
• All applicants must be able to pass a background check.

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