Bilingual Associate Customer Support Technician

Job OverviewApplied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a FrenchBilingualAssociate Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.What You’ll DoAnswer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications Triage and troubleshoot problems with customers to understand and document the nature of such problems Focus on problem resolution while providing effective, proficient customer service in a professional and courteous mannerCommunicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessaryWhat You’ll Need to SucceedWe’re looking for someone who:Can work remotely or from an Applied Systems officeIs fluently bilingual in FrenchYour experience should include some or all of the following:1 year of customer service experienceStrong written and verbal communication skills; strong telephone skillsExperience working with technology and Microsoft applications High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)We proudly support and encourage people with military experience, as well as military spouses, to apply Additionally, you may have:Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind A passion for problem solving and providing a high level of customer careConfidence interacting and learning about various technology applications, software, network infrastructure Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuitsExperience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.Ability to plan and organize technical projects; experience with deadlines for project completionFamiliarity with the insurance industry What You’ll GainBenefits from Day OneHealth insurance plans, dental, and visionWellness incentives401(k) and/or RRSP retirement savings plans with employer matchWork-Life BalanceCompetitive paid vacation time and a free day for your birthdayPersonal/sick timePaid holidaysFlex TimePaid parental leave (U.S. candidates)Volunteer time offLocationCandidate will need to reside in North America, working arrangement will be hybrid/remote Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.What We ValueWe strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.Who We AreApplied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.EEO StatementApplied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.Originally posted on Himalayas

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