Bilingual Account Specialist (Consumer Lending/Banking)

Questrade Financial Group (QFG) is a forward-thinking financial services company that provides innovative solutions in consumer lending and banking. They are seeking a Bilingual Account Specialist to deliver exceptional service to customers, manage disputes, and enhance client relationships while achieving financial targets. This role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty.ResponsibilitiesYou will work with our customers to determine the appropriate repayment optionsAccurately document each call in the system according to notation guidelines and update account informationUse effective communication skills to ensure a balance between the customers experience and the Company's interests in accordance with our standards and policiesSupport the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accountsYou will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveriesIdentify and/or support initiatives to enhance client's collections experienceSkillsYou have at least 6 months of call centre experience, preferably in a collection's environmentAn understanding of credit cards and how billing cycles workExcellent oral and written communication skillsYou have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issuesYou have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycleYou can work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)Ability to hardwire (Ethernet) your company provided equipment directly to your home routerYou must be able to work full-time based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstancesStrong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an assetFlexibility to work in a fast-paced, changing environment with tight deadlinesHave experience in the financial services industryAre Bilingual - written and verbal fluency in English and FrenchBenefitsHealth & wellbeing resources and programsPaid vacation, personal, and sick days for work-life balanceCompetitive compensation and benefits packagesWork-life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentCompany OverviewQuestrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.questrade.com.



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