Bilingual Account Consultant, Print Services - EN/FR (Remote)
About the position
The Account Consultant is charged with providing holistic Print sales service to
customers. The Account Consultant will respond to referrals from multiple sales
channels and respond to new business opportunities with a sense of urgency and
with the goal of maximizing sales opportunities. The Account Consultant will
manage a portfolio of customers that is aligned to an outside sales territory or
alternate sales channel. Periodically, the Account Consultant may transition
high value/high potential customers to Account Manager's or Senior Account
Manager's in order to drive overall customer productivity. Likewise, the Account
Consultant will help transition moderate spenders from the outside sales channel
and assume day-to-day management of those accounts in order to maintain
continuity for our customers.
At Staples Canada we are dynamic, inspiring partners to our customers and the
communities in which we live. As The Working and Learning Company, we inspire
people to work smarter, learn more and grow every day. We’re looking for
curious, approachable, and passionate individuals who love finding solutions. If
that’s you, let’s work, learn, and grow together.
Responsibilities
• Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
• Advise & promote customers (new/returning) of other offers and new lines of business & business services.
• Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
• Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
• Identify new sales opportunities with clients and work to grow share of wallet with assigned customers.
• Partners with a Account Specialist, Account Manager, and Senior Account Manager teams (or other functional sellers to maximize sales opportunities.
• Respond to referrals within a Service Level Agreement goals to maximize sales opportunities for the business.
• Maximize account retention by providing service support that exceed customer expectations.
• Expand share of wallet with customers by supporting business strategies that enable print & promo sales.
• Execute Customer Relationship Management activities in salesforce.com.
Requirements
• Post Secondary education in related field (Sales, Marketing or Business Administration).
• Proficiency in French language is required.
• Inside Sales /Account Management background.
• Financial acumen to deliver on business goals.
• 2-5 years sales experience and extensive customer service experience required.
Nice-to-haves
• 1 + years of print sales experience preferred.
Benefits
• Base salary plus commission
• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…
Apply Now
Apply Now
The Account Consultant is charged with providing holistic Print sales service to
customers. The Account Consultant will respond to referrals from multiple sales
channels and respond to new business opportunities with a sense of urgency and
with the goal of maximizing sales opportunities. The Account Consultant will
manage a portfolio of customers that is aligned to an outside sales territory or
alternate sales channel. Periodically, the Account Consultant may transition
high value/high potential customers to Account Manager's or Senior Account
Manager's in order to drive overall customer productivity. Likewise, the Account
Consultant will help transition moderate spenders from the outside sales channel
and assume day-to-day management of those accounts in order to maintain
continuity for our customers.
At Staples Canada we are dynamic, inspiring partners to our customers and the
communities in which we live. As The Working and Learning Company, we inspire
people to work smarter, learn more and grow every day. We’re looking for
curious, approachable, and passionate individuals who love finding solutions. If
that’s you, let’s work, learn, and grow together.
Responsibilities
• Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
• Advise & promote customers (new/returning) of other offers and new lines of business & business services.
• Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
• Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
• Identify new sales opportunities with clients and work to grow share of wallet with assigned customers.
• Partners with a Account Specialist, Account Manager, and Senior Account Manager teams (or other functional sellers to maximize sales opportunities.
• Respond to referrals within a Service Level Agreement goals to maximize sales opportunities for the business.
• Maximize account retention by providing service support that exceed customer expectations.
• Expand share of wallet with customers by supporting business strategies that enable print & promo sales.
• Execute Customer Relationship Management activities in salesforce.com.
Requirements
• Post Secondary education in related field (Sales, Marketing or Business Administration).
• Proficiency in French language is required.
• Inside Sales /Account Management background.
• Financial acumen to deliver on business goals.
• 2-5 years sales experience and extensive customer service experience required.
Nice-to-haves
• 1 + years of print sales experience preferred.
Benefits
• Base salary plus commission
• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…
Apply Now
Apply Now