Benefits Specialist, Case Manager – Part-Time
Job Description:
• Provide guidance on eligibility and application processes for public benefits including healthcare, food assistance, social assistance, tax assistance and veterans’ benefits
• Assist clients with completing benefits applications, including gathering required documentation
• Connect clients to appropriate benefits, services and community-based resources based on identified needs
• Conduct follow-ups to support next steps and progress toward benefit enrollment
• Deliver culturally responsive, respectful and client-centered support to individuals from diverse backgrounds
• Respond to inbound help desk inquiries from individuals who have completed a Single Stop benefits screening
• Explain screening results, potential eligibility, and recommended next steps in clear, accessible language
• Answer questions related to documentation, application requirements, timelines, and referrals
• Identify recurring questions or barriers and share insights with internal teams to improve client guidance
• Document client interactions, benefit guidance and outcomes accurately in the Single Stop Technology Suite
• Maintain confidentiality and comply with all applicable privacy and data protection requirements
• Support reporting needs related to client outcomes and benefit access as requested
Requirements:
• Bachelor's degree or equivalent work experience
• 2-3 years of work experience with benefits case management
• Extensive experience with government benefits and enrollment processes
• Strong understanding of privacy and confidentiality laws and practices with an emphasis on these as they interface with technology
• Demonstrated ability to work collaboratively with a diverse set of key stakeholders
• Strong interpersonal and collaboration skills; proven ability to be flexible in a team-oriented approach with diverse groups of people
• Proven ability to handle multiple tasks efficiently and effectively at the same time
• The ability to operate independently and in close coordination with teams and strategic partners
• Keen attention to detail and emphasis on accuracy and quality of work
• Familiarity with benefits technology (a plus)
Benefits:
• Flexible work arrangements
• Professional development opportunities
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• Provide guidance on eligibility and application processes for public benefits including healthcare, food assistance, social assistance, tax assistance and veterans’ benefits
• Assist clients with completing benefits applications, including gathering required documentation
• Connect clients to appropriate benefits, services and community-based resources based on identified needs
• Conduct follow-ups to support next steps and progress toward benefit enrollment
• Deliver culturally responsive, respectful and client-centered support to individuals from diverse backgrounds
• Respond to inbound help desk inquiries from individuals who have completed a Single Stop benefits screening
• Explain screening results, potential eligibility, and recommended next steps in clear, accessible language
• Answer questions related to documentation, application requirements, timelines, and referrals
• Identify recurring questions or barriers and share insights with internal teams to improve client guidance
• Document client interactions, benefit guidance and outcomes accurately in the Single Stop Technology Suite
• Maintain confidentiality and comply with all applicable privacy and data protection requirements
• Support reporting needs related to client outcomes and benefit access as requested
Requirements:
• Bachelor's degree or equivalent work experience
• 2-3 years of work experience with benefits case management
• Extensive experience with government benefits and enrollment processes
• Strong understanding of privacy and confidentiality laws and practices with an emphasis on these as they interface with technology
• Demonstrated ability to work collaboratively with a diverse set of key stakeholders
• Strong interpersonal and collaboration skills; proven ability to be flexible in a team-oriented approach with diverse groups of people
• Proven ability to handle multiple tasks efficiently and effectively at the same time
• The ability to operate independently and in close coordination with teams and strategic partners
• Keen attention to detail and emphasis on accuracy and quality of work
• Familiarity with benefits technology (a plus)
Benefits:
• Flexible work arrangements
• Professional development opportunities
Apply tot his job
Apply To this Job