Benefits Specialist (Call Center)
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team.
This is a hybrid role including a partial commute into the FreedomCare hub closest to you on a quarterly basis for 2-3 days at a... time.
Department & Position Overview:
Our Caregiver Wellness team focuses on enhancing the Caregiver's experience by providing insight and support with employee benefits. The Wellness Coordinator role provides exceptional customer service while delivering benefits orientations and assisting with medical, dental, and vision plans, employment verifications, and more.
Every Day You Will
Deconstruct complex benefits concepts into digestible pieces to ensure not only awareness, but the comprehension of benefits to drive utilization and improve caregiver satisfaction
Manage a high volume of inbound and outbound calls in a fast-paced customer service environment and meet expected metrics, key performance indicator's and quality of service standards
Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
Address all questions or complaints, and provide an accurate and efficient response time of resolution
Consistently meet internal service level agreements and goals in a timely manner
Ability to navigate through multiple platforms to provide caregivers with the most accurate information
Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion
Ideal Candidate Will Possess:
1+ years of relevant experience in a similar position
Experience in high-volume inbound and outbound call environment
Strong customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
Strong attention to detail and data accuracy
Build sustainable relationships and engage caregivers by taking the extra mile in resolving any issues/concerns
Excellent communication (written and verbal) and organization skills
Effective time management, prioritization, and multitasking skills
Proactive with a commitment to excellence in your work
Flexibility and openness as the role and responsibilities may change and or evolve as we grow!
Nice-to-Haves:
Bilingual in Spanish
CRM experience (Salesforce)
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#INDHV
Apply Now
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Wellness Coordinator for our Caregiver Wellness team.
This is a hybrid role including a partial commute into the FreedomCare hub closest to you on a quarterly basis for 2-3 days at a... time.
Department & Position Overview:
Our Caregiver Wellness team focuses on enhancing the Caregiver's experience by providing insight and support with employee benefits. The Wellness Coordinator role provides exceptional customer service while delivering benefits orientations and assisting with medical, dental, and vision plans, employment verifications, and more.
Every Day You Will
Deconstruct complex benefits concepts into digestible pieces to ensure not only awareness, but the comprehension of benefits to drive utilization and improve caregiver satisfaction
Manage a high volume of inbound and outbound calls in a fast-paced customer service environment and meet expected metrics, key performance indicator's and quality of service standards
Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
Address all questions or complaints, and provide an accurate and efficient response time of resolution
Consistently meet internal service level agreements and goals in a timely manner
Ability to navigate through multiple platforms to provide caregivers with the most accurate information
Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion
Ideal Candidate Will Possess:
1+ years of relevant experience in a similar position
Experience in high-volume inbound and outbound call environment
Strong customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
Strong attention to detail and data accuracy
Build sustainable relationships and engage caregivers by taking the extra mile in resolving any issues/concerns
Excellent communication (written and verbal) and organization skills
Effective time management, prioritization, and multitasking skills
Proactive with a commitment to excellence in your work
Flexibility and openness as the role and responsibilities may change and or evolve as we grow!
Nice-to-Haves:
Bilingual in Spanish
CRM experience (Salesforce)
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#INDHV
Apply Now