Benefits, Leaves, Payroll and Talent
Pay rate is $ 23.48/hr on W2 and 3 months contract and please Try to answer prescreening:
100% REMOTE
Title: Service Delivery and Operations (Ops) Talent (HR) Service Desk
Location: REMOTE_ New York, NY 10020 USA
Duration: 3 Months
Screening Questions:
1.How many years of contact center experience do you have?
2.Do you have experience working remotely in a contact center environment?
3.Please describe your experience with Health & Welfare benefits, Leave of Absence and Payroll experience.
4. How many years of experience do you have for the following skills?
Health & Welfare benefits
Leave of Absence
Payroll
Job Description:
The Service Delivery and Operations (Ops) Talent (HR) Service Desk is responsible for serving as a subject matter expert for Benefits, Leaves, Payroll and Talent that involves providing customers a resolution on first contact while providing a distinctive customer experience. The Senior Representative is expected to accurately interpret, analyze, administer, and articulate complex employee Benefits and Payroll information, inquiries, and discrepancies. The Senior Representative is also expected to effectively understand and explain all Talent and Leave of Absence policies, procedures, and inquiries. The Senior Representative ensures information provided to customers and internal processes followed are in compliance with standards (e.g. HIPAA, PII, ERISA, IRS).
This role is responsible for educating callers and guiding employees on where information can be found on Deloittes intranet site as well as resolving interactions on first contact or escalating high complex issues to the next level of support. While working in a call center environment, the Representative ensures that accurate documentation and summarization of all interactions is completed in the Deloitte Case Management System.
Some of the work streams the supports are provided in the following sections:
Benefits Primary Support
Health Plans
FSA/HSA Plans
Time Off Plans
Life Events
Life Insurance
Retirement Plans
Direct Billing
Partner Plans
Leave of Absence & Disability Primary Support
Long Term Disability
Short Term Disability
Family & Medical Leave
Parental LOA
Personal LOA
Military LOA
Payroll Secondary Support
W2 Support
Pay Statements
Tax Equalization
Multiple State Tax
Tax Jurisdictions
Imputed Income
Additional Attributes to Be Successful in the Job Role:
Extensive knowledge of all Benefit, Payroll, and Leave programs and policies.
Ability to work independently and involving leadership when appropriate.
Adherence to schedule provided by Workforce Management Team.
High level of professionalism to deal with confidential information with appropriate discretion.
Consultative approach of educating customers so that they make informed decisions.
Excellent listening skills with the ability to ask questions in a non-demeaning manner.
Act as a settling influence in the time of a crisis while understanding the dynamic nature of this complex and often personal in nature customer support.
Excellent problem solving, analytical, technical and research skills.
Proven ability to work in an ever-changing environment, empathize when needed, and remaining calm under pressure.
Ability to work in a team environment with a client service focus.
Focus on the customers underlying needs by proactively seeking information from them.
Follow and understand all performance expectations including, but not limited to quality, customer surveys, schedule adherence, and time off.
Must haves:
1+ year of contact center experience
1+ year of Cynthia benefits experience
Experience working remotely in a contact center environment.
Nice-to-haves:
Experience with Leave of Absence and Payroll.
Job Types: Contract, Temporary
Pay: $23.48 per hour
Expected hours: 40 per week
Schedule:
8 hour shift
Day shift
Monday to Friday
Work Location: Remote
Apply Now
100% REMOTE
Title: Service Delivery and Operations (Ops) Talent (HR) Service Desk
Location: REMOTE_ New York, NY 10020 USA
Duration: 3 Months
Screening Questions:
1.How many years of contact center experience do you have?
2.Do you have experience working remotely in a contact center environment?
3.Please describe your experience with Health & Welfare benefits, Leave of Absence and Payroll experience.
4. How many years of experience do you have for the following skills?
Health & Welfare benefits
Leave of Absence
Payroll
Job Description:
The Service Delivery and Operations (Ops) Talent (HR) Service Desk is responsible for serving as a subject matter expert for Benefits, Leaves, Payroll and Talent that involves providing customers a resolution on first contact while providing a distinctive customer experience. The Senior Representative is expected to accurately interpret, analyze, administer, and articulate complex employee Benefits and Payroll information, inquiries, and discrepancies. The Senior Representative is also expected to effectively understand and explain all Talent and Leave of Absence policies, procedures, and inquiries. The Senior Representative ensures information provided to customers and internal processes followed are in compliance with standards (e.g. HIPAA, PII, ERISA, IRS).
This role is responsible for educating callers and guiding employees on where information can be found on Deloittes intranet site as well as resolving interactions on first contact or escalating high complex issues to the next level of support. While working in a call center environment, the Representative ensures that accurate documentation and summarization of all interactions is completed in the Deloitte Case Management System.
Some of the work streams the supports are provided in the following sections:
Benefits Primary Support
Health Plans
FSA/HSA Plans
Time Off Plans
Life Events
Life Insurance
Retirement Plans
Direct Billing
Partner Plans
Leave of Absence & Disability Primary Support
Long Term Disability
Short Term Disability
Family & Medical Leave
Parental LOA
Personal LOA
Military LOA
Payroll Secondary Support
W2 Support
Pay Statements
Tax Equalization
Multiple State Tax
Tax Jurisdictions
Imputed Income
Additional Attributes to Be Successful in the Job Role:
Extensive knowledge of all Benefit, Payroll, and Leave programs and policies.
Ability to work independently and involving leadership when appropriate.
Adherence to schedule provided by Workforce Management Team.
High level of professionalism to deal with confidential information with appropriate discretion.
Consultative approach of educating customers so that they make informed decisions.
Excellent listening skills with the ability to ask questions in a non-demeaning manner.
Act as a settling influence in the time of a crisis while understanding the dynamic nature of this complex and often personal in nature customer support.
Excellent problem solving, analytical, technical and research skills.
Proven ability to work in an ever-changing environment, empathize when needed, and remaining calm under pressure.
Ability to work in a team environment with a client service focus.
Focus on the customers underlying needs by proactively seeking information from them.
Follow and understand all performance expectations including, but not limited to quality, customer surveys, schedule adherence, and time off.
Must haves:
1+ year of contact center experience
1+ year of Cynthia benefits experience
Experience working remotely in a contact center environment.
Nice-to-haves:
Experience with Leave of Absence and Payroll.
Job Types: Contract, Temporary
Pay: $23.48 per hour
Expected hours: 40 per week
Schedule:
8 hour shift
Day shift
Monday to Friday
Work Location: Remote
Apply Now