Benefits Experience Associate

Who we areHumi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, our all-in-one employment system allows Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits and payroll. Humi officially joined Employment Hero to accelerate the mission of making employment easier and more valuable, for everyone. Employment Hero has a $2 billion valuation and a presence in 6 countries globally, servicing over 300,000 businesses and more than 2 million employees.Our DNAAt Humi, we’re proud of our unique DNA. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission We Live by Our Values - we role model our values 100% of the time We Expect High Performance - we set a high standard and we’re not satisfied with being averageThis role will: Serve as the primary point of contact for clients (plan administrators) and their employees regarding benefit inquiries, claims, and general assistance by responding promptly and professionally to emails and support tickets, providing accurate information, and addressing concerns or issues effectively Educate and guide your plan administrators and their employees on the various aspects of their group benefits plan, including coverage details, eligibility requirements, and claims procedures through one-on-one admin sessions and company-wide employee sessions Process and administer enrolments, terminations, and changes for your Benefits Plus clients in a timely manner, ensuring compliance with applicable regulations and policies Maintain accurate and up-to-date client records, documentation, and databases to ensure data integrity and facilitate efficient information retrieval Stay informed on industry trends, regulatory changes, and best practices related to group benefits plans across Canada to provide proactive information to your clients Who you are To thrive at Humi, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: At least one year of previous experience in group benefits customer service with an insurance carrier or benefits brokerage is required Strong interpersonal and communication skills, both written and verbal, with the ability to effectively convey complex information to clients and internal stakeholders Excellent problem-solving abilities and the capacity to handle multiple priorities in a fast-paced environment Highly proficient in using computer systems and software applications (Microsoft Suite) is required Experience with Hubspot, Notion, and Zendesk is highly desirable Attention to detail and a commitment to delivering high-quality service to clients Demonstrated ability to work independently as well as part of a team, displaying a positive and collaborative attitude GBA or CEBS is desirable, but not mandatory What we can offerAt Humi, we don’t just talk about a better way to work - we live it. Joining Humi means: You will work remotely, with the flexibility to own your time and impact You will access cutting-edge tools to amplify your work, knowledge and outputs You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies You’ll also have access to a wide range of benefits that include: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities Humi is now officially part of the Employment Hero team. Employment Hero is committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/Humi is dedicated to fostering an inclusive work environment where everyone can do their best work. We encourage people of all backgrounds to apply.Salary: $60,000 - $65,000 CADAbout the companyHumi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, Humi started as a simple cloud-based web app that stored employee data. Thanks to the support of customers, Humi has built solutions that allow Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll.We've officially joined Employment Hero to accelerate our vision and support their mission to make employment easier and more valuable, for everyone! Since Employment Hero's inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 2.9 million+ users on the platform. We have no plans to slow down.We believe in distributed employment and take a ‘Remote First' approach with our team. This position can be done 100% remotely from anywhere within Canada.There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!https://www.humi.ca/blog-post/exciting-news-humi-joins-forces-with-employment-hero-to-accelerate-our-vision

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