BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILTY INTERVIEWER)

The Arizona Department of Economic Security (DES) is dedicated to strengthening individuals, families, and communities for a better quality of life. They are seeking a Benefits and Eligibility Specialist to determine eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families, while providing excellent customer service in a fast-paced call center environment. Responsibilities You will be working in a call center environment, assisting individuals and families by phone You will be attending paid classroom training with on the job training (learning by doing) Provide excellent customer service by phone to individuals and families facing challenging and personal situations Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness Skills Customer service practices Computer navigation of various software applications, including but not limited to Google Suite or Microsoft Strong written and verbal communication Customer friendly, empathetic and patient Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone Core math skills, including but not limited to, addition, subtraction, multiplication and division Evaluate and make appropriate decisions (or determinations) Access, maintain, review and interpret information Work independently as well as interacting with others on a team Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) One (1) year of experience performing eligibility reviews or one (1) year of customer service experience A High School Diploma or GED Benefits Affordable medical, dental, life, and short-term disability insurance plans Participation in the Arizona State Retirement System (ASRS) and long-term disability plans 10 paid holidays per year Vacation time accrued at 4.00 hours bi-weekly for the first 3 years Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Sick time accrued at 3.70 hours bi-weekly Deferred compensation plan Wellness plans Tuition Reimbursement Stipend Opportunities Infant at Work Program Rideshare and Public Transit Subsidy Career Advancement & Employee Development Opportunities Flexible schedules to create a work/life balance Company Overview Arizona Department of Economic Security focuses on serving individuals with developmental disabilities and protecting the aging population. It was founded in 1972, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is