Behavioral Health Member Services Specialist (Saturday and Sunday 7:00am-3:00pm)
About the position
Responsibilities
• Perform intake processes for members accessing services.
• Answer telephone calls and explain the operation of PerformCare to members.
• Complete intake information regarding the member.
• Explain procedures for accessing services to members.
• Coordinate with the Medical Assistance Transportation Program (MATP) to assist members in securing transportation to appointments.
• Complete bed searches for In-Patient and Substance Abuse bed requests as required.
• Address member complaints through the PerformCare Grievance and Complaint process.
• Explain a member's rights as requested.
• Provide additional resources to members such as a Member Handbook and a list of in-plan providers.
• Complete data entry of requests and authorizations.
Requirements
• Bachelor's Degree from an accredited college or university is required.
• 1-3 years of Behavioral Health experience is preferred.
• Excellent written and verbal communication skills with the ability to respond sensitively to member's requests preferred.
• Previous customer service in a call center environment and data entry experience preferred.
• At least one year of experience in mental health or human services is required, or equivalent background and experience that would translate well into this position.
• Ability to communicate well verbally and in writing with members and all other internal and external customers.
• Ability to use PCs in a Windows-based environment.
Benefits
• Flexible work solutions including remote options and hybrid work schedules.
• Competitive pay.
• Paid time off including holidays and volunteer events.
• Health insurance coverage for you and your dependents on Day 1.
• 401(k) plan.
• Tuition reimbursement.
Apply Now
Apply Now
Responsibilities
• Perform intake processes for members accessing services.
• Answer telephone calls and explain the operation of PerformCare to members.
• Complete intake information regarding the member.
• Explain procedures for accessing services to members.
• Coordinate with the Medical Assistance Transportation Program (MATP) to assist members in securing transportation to appointments.
• Complete bed searches for In-Patient and Substance Abuse bed requests as required.
• Address member complaints through the PerformCare Grievance and Complaint process.
• Explain a member's rights as requested.
• Provide additional resources to members such as a Member Handbook and a list of in-plan providers.
• Complete data entry of requests and authorizations.
Requirements
• Bachelor's Degree from an accredited college or university is required.
• 1-3 years of Behavioral Health experience is preferred.
• Excellent written and verbal communication skills with the ability to respond sensitively to member's requests preferred.
• Previous customer service in a call center environment and data entry experience preferred.
• At least one year of experience in mental health or human services is required, or equivalent background and experience that would translate well into this position.
• Ability to communicate well verbally and in writing with members and all other internal and external customers.
• Ability to use PCs in a Windows-based environment.
Benefits
• Flexible work solutions including remote options and hybrid work schedules.
• Competitive pay.
• Paid time off including holidays and volunteer events.
• Health insurance coverage for you and your dependents on Day 1.
• 401(k) plan.
• Tuition reimbursement.
Apply Now
Apply Now