Behavioral Health Care Navigator

Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. Our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care. We are building a tech-enabled clinical team to improve access to mental health and substance use disorder care. We are driven by our mission of enabling better care for patients across the continuum. Join us in improving healthcare for all! Summary: Bamboo Health is building a team of compassionate clinicians who are committed to improving care access to those in most need. We are seeking a highly motivated full-time contractor Behavioral Health Care Navigator to help our team change the way people access behavioral health care. You will play a critical role in integrating behavioral health into physical health during care transitions by supporting the timely comprehensive assessment of individuals in need and their navigation to necessary behavioral health, primary care and social services. These individuals include those with moderate to severe mental health and substance use disorder conditions. You will contribute your clinical expertise within the context of a team-based model, driving towards outcomes that are important to the individual as well as our provider and payer customers. What You’ll Do: Primarily work in a virtual setting to support individuals with mental health conditions and substance use disorders, diagnosed and undiagnosed, and unmet needs with respect to social services Perform initial and ongoing virtual outreach using an omnichannel approach to a qualified population with the goal of engaging identified individuals to understand the needs and barriers to care Utilize motivational interviewing techniques to understand the individual’s care goals Screen for unmet behavioral health, social service and physical health conditions and needs Identify clinical needs and triage escalations, providing brief interventions, as necessary Identify and address barriers to definitive behavioral health care Identify the appropriate level of evidence-based care for the individual, as applicable Support navigation of that individual to appropriate care, including behavioral health and/or primary care, as applicable Support post-care follow-up What You Need: 2+ years of experience working as a Community Health Worker, Social Worker, or other patient-facing customer service healthcare setting; active certification as a Community Health Worker or similar certification or licensed social work highly preferred 1-2 years of patient outreach and engagement experience or similar background initiating patient relationships built on trust 2+ years of experience working in a metric/quota-driven environment and/or with high-volume targets You are results driven with a proven track record of exceeding performance indicators Access to a quiet, HIPAA compliant and internet connected space to perform clinical duties Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, mental health conditions or substance use disorders Experience working in fast-paced, rapidly changing work environments Someone who can thrive in a dynamic, fast-paced, and ever-changing startup environment, demonstrating the ability to navigate ambiguity and embrace challenges with resilience and flexibility Belonging at Bamboo We Care. #BambooHealthValuesCare Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers. We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued, and celebrated. Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging. Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com . All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process. #LI-Remote