Baseball Data Support Coordinator (Seasonal)

The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As a Seasonal Baseball Data Support Coordinator at MLB, you will fulfill that vision with play-by-play and Statcast tracking data by supporting our customers, tracking and improving data quality, and guiding incident response processes across technology platforms. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports’ richest and most robust data at your fingertips. This is a seasonal (February/March to October/November) individual contributor role, reporting to Analyst, Baseball Data. The position requires part-time hours (up to approximately 20 hours per week) compensated hourly, with an emphasis on nights and weekends, and is expected to be fully remote. Responsibilities Night and/or weekend shift rotations to support MLB Club questions/needs and internal baseball technology incident response Investigate potential data quality issues both proactively and responsively Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership Proactively monitor Major League games, Minor League games, dashboards, and internal channels for reported data and technology issues Query the database to solve problems and answer questions as needed Collaborate with the Statcast engineering, product, data science, and content teams to ensure accuracy on the next generation of storytelling metrics Qualifications & Skills Experience communicating professionally in a customer support role with technical and non-technical users 1+ years of experience with data and/or technology related to baseball Critical thinking skills and the ability to apply learnings to unique situations Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season Experience with SQL or similar database querying experience preferred Some knowledge of cutting-edge tracking technology, including optical and radar systems is preferred A love of baseball! Pay Rate: $25.00 per hour The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. Why MLB? Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come. California Residents: Please see our California Recruitment Privacy Policy for more details. Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected] . Requests received for non-disability related issues, such as following up on an application, will not receive a response. Are you ready to Step Up to the Plate? Apply below!