Banking & Reconciliation Supervisor
The Banking & Reconciliation Supervisor is responsible for the successful management of operational finance activities across all benefits products to ensure exceptional client and participant experiences. This role is the banking operations expert and will support both internal and external constituents. They are expected to deliver quality projects and outcomes within the specified timeline and defined scope.
Description
ThrivePass
About ThrivePass.
At ThrivePass, we empower our clients and their employees to Thrive through the
personalization of employee benefits and data-driven insights. We do this by delivering
innovative benefits technology, actionable insights, and meaningful experiences.
We value our employees, their contributions, and strongly believe in employee development. Everything we do is tied to our CARE values: Courageous, Authentic, Resourceful and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly goals.
About the Role.
The Banking & Reconciliation Supervisor is responsible for the successful management of operational finance activities across all benefits products to ensure exceptional client and participant experiences. This role is the banking operations expert and will support both internal and external constituents. They are expected to deliver quality projects and outcomes within the specified timeline and defined scope.
Responsibilities:
Provides daily oversight of timely payment and reimbursement activities to participants and clients
Directly supervise Finance Operations team by holding weekly 1:1s to review goals and ongoing role expectations. Provide coaching and development to support growth and address performance issues as needed.
Collect and maintain KPI data points for Finance Operations.
Leads root cause analysis and critical thinking exercises to address operational errors and facilitates process optimization to mitigate future occurrences
Oversees the processes for stop payments, voids, ACH returns and necessary payment reissues
Manages the daily and monthly funding activities, including daily deposits, reconciliations, premium transfers and participant refunds
Provides guidance and oversight in response to escalated client or participant issues and proactively informs Leadership and Operations of complications and resolutions
Consistently hit personal and team quarterly Big 3 goals while embodying our CARE values.
Appropriately assign quarterly goals to individual team members with proper milestones and reporting
Recommends problem resolution and process improvements as driven by client requirements and feedback while considering the organizations policies and strategic priorities
Directs timely reconciliation of client and participant accounts, as well as the reconciliation of all related ThrivePass bank accounts
Ensures process documentation for all key operational finance functions is maintained and updates are effectively communicated to impacted departments
Requirements.
Demonstrated ability to lead and manage in a dynamic changing environment
Ability to work cross departmentally to solutions for and propose process optimization roadmaps
History of successful outcomes in the professional development of individuals and teams
Technical knowledge of Third Party Administration regulatory requirements
Advanced proficiency in Microsoft Office applications, particularly Excel
Excellent verbal and written communication skills
Ability to handle sensitive information in a confidential manner
Prior experience working with accounting systems (Quickbooks Online, preferred)
Demonstrated ability to work with a high degree of accuracy and attention to detail
Compensation
$60k-70k annually
Benefits Offered
Health, Dental, and Vision Insurance
Life and AD&D Insurance
Short-and long-term disability insurance
Maternity and Paternity Leave
401K with employer match
5-and 10-year sabbatical program
Employee Assistance Program (EAP)
Voluntary Benefits
Monthly Employer Contributions to Employee ThrivePass Account
Annual Learning and Development Funds
Generous Paid Time Off (PTO) Policy
Additional Information.
ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Salary
$60,000 - $70,000 per year
Apply Now
Description
ThrivePass
About ThrivePass.
At ThrivePass, we empower our clients and their employees to Thrive through the
personalization of employee benefits and data-driven insights. We do this by delivering
innovative benefits technology, actionable insights, and meaningful experiences.
We value our employees, their contributions, and strongly believe in employee development. Everything we do is tied to our CARE values: Courageous, Authentic, Resourceful and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly goals.
About the Role.
The Banking & Reconciliation Supervisor is responsible for the successful management of operational finance activities across all benefits products to ensure exceptional client and participant experiences. This role is the banking operations expert and will support both internal and external constituents. They are expected to deliver quality projects and outcomes within the specified timeline and defined scope.
Responsibilities:
Provides daily oversight of timely payment and reimbursement activities to participants and clients
Directly supervise Finance Operations team by holding weekly 1:1s to review goals and ongoing role expectations. Provide coaching and development to support growth and address performance issues as needed.
Collect and maintain KPI data points for Finance Operations.
Leads root cause analysis and critical thinking exercises to address operational errors and facilitates process optimization to mitigate future occurrences
Oversees the processes for stop payments, voids, ACH returns and necessary payment reissues
Manages the daily and monthly funding activities, including daily deposits, reconciliations, premium transfers and participant refunds
Provides guidance and oversight in response to escalated client or participant issues and proactively informs Leadership and Operations of complications and resolutions
Consistently hit personal and team quarterly Big 3 goals while embodying our CARE values.
Appropriately assign quarterly goals to individual team members with proper milestones and reporting
Recommends problem resolution and process improvements as driven by client requirements and feedback while considering the organizations policies and strategic priorities
Directs timely reconciliation of client and participant accounts, as well as the reconciliation of all related ThrivePass bank accounts
Ensures process documentation for all key operational finance functions is maintained and updates are effectively communicated to impacted departments
Requirements.
Demonstrated ability to lead and manage in a dynamic changing environment
Ability to work cross departmentally to solutions for and propose process optimization roadmaps
History of successful outcomes in the professional development of individuals and teams
Technical knowledge of Third Party Administration regulatory requirements
Advanced proficiency in Microsoft Office applications, particularly Excel
Excellent verbal and written communication skills
Ability to handle sensitive information in a confidential manner
Prior experience working with accounting systems (Quickbooks Online, preferred)
Demonstrated ability to work with a high degree of accuracy and attention to detail
Compensation
$60k-70k annually
Benefits Offered
Health, Dental, and Vision Insurance
Life and AD&D Insurance
Short-and long-term disability insurance
Maternity and Paternity Leave
401K with employer match
5-and 10-year sabbatical program
Employee Assistance Program (EAP)
Voluntary Benefits
Monthly Employer Contributions to Employee ThrivePass Account
Annual Learning and Development Funds
Generous Paid Time Off (PTO) Policy
Additional Information.
ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Salary
$60,000 - $70,000 per year
Apply Now