Banking CSR (Remote)
About the position
TEKsystems is seeking Fraud Member Service Representatives to join a Fortune 100 Financial Institution. This remote position requires one week of onsite training and involves responding to member inquiries in a high-volume contact center environment. The role focuses on providing exceptional customer service, performing transactions, and advising members on products and services.
Responsibilities
Ā Respond to inquiries and requests from members within a 24/7 high volume contact center operation.
,
Ā Provide information regarding the company's products and services, ensuring optimal member experience.
,
Ā Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
,
Ā Advise members of other products and services that may fit their needs.
,
Ā Handle a call volume of 80-100+ calls daily.
Requirements
Ā High School Diploma/GED required.
,
Ā 1-2 years of recent customer service experience in call center, collections, or banking.
,
Ā Ability to work in a fast-paced high-volume call center environment.
Nice-to-haves
Benefits
Ā Medical, dental & vision
,
Ā Critical Illness, Accident, and Hospital insurance
,
Ā 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
,
Ā Life Insurance (Voluntary Life & AD&D for employee and dependents)
,
Ā Short and long-term disability
,
Ā Health Spending Account (HSA)
,
Ā Transportation benefits
,
Ā Employee Assistance Program
,
Ā Time Off/Leave (PTO, Vacation or Sick Leave)
Apply Now
TEKsystems is seeking Fraud Member Service Representatives to join a Fortune 100 Financial Institution. This remote position requires one week of onsite training and involves responding to member inquiries in a high-volume contact center environment. The role focuses on providing exceptional customer service, performing transactions, and advising members on products and services.
Responsibilities
Ā Respond to inquiries and requests from members within a 24/7 high volume contact center operation.
,
Ā Provide information regarding the company's products and services, ensuring optimal member experience.
,
Ā Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
,
Ā Advise members of other products and services that may fit their needs.
,
Ā Handle a call volume of 80-100+ calls daily.
Requirements
Ā High School Diploma/GED required.
,
Ā 1-2 years of recent customer service experience in call center, collections, or banking.
,
Ā Ability to work in a fast-paced high-volume call center environment.
Nice-to-haves
Benefits
Ā Medical, dental & vision
,
Ā Critical Illness, Accident, and Hospital insurance
,
Ā 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
,
Ā Life Insurance (Voluntary Life & AD&D for employee and dependents)
,
Ā Short and long-term disability
,
Ā Health Spending Account (HSA)
,
Ā Transportation benefits
,
Ā Employee Assistance Program
,
Ā Time Off/Leave (PTO, Vacation or Sick Leave)
Apply Now