B2B Support – Seasonal

Position Summary As a seasonal B2B Support agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service, technical, and tax expertise along with your exceptional communication and interpersonal skills. Responsibilities • Responsible for support operations for the TaxAct Professional product lines through phone and email. The scope of support includes program connectivity, program compatibility, program navigation, program usability, program installation, and general product knowledge. • Responsible for support operations for the TaxAct Online and Download Business product lines. The scope of support includes program connectivity, program compatibility, program navigation, program usability, program installation, and general product knowledge. • Provide backup support for Professional Sales as needed. • Provide professional and friendly support to all external and internal customers. • Troubleshoot and research customer issues and, when appropriate, clearly communicate them to your supervisor for a quick resolution. • Provide timely phone and email support responses to TaxAct customers. • Communicate trending issues to management. • Based on customer interactions, propose needed responses for the knowledge database. • Routinely promote teamwork and foster collaboration. • Convey a professional and positive image internally and externally. • Cross train and assist on different queues as needed to support overall operation and business demands. • Additional job duties as needed. Education and Experience • TaxAct Professional user strongly preferred. • Bachelor’s degree in accounting or computer-related field or equivalent education, training, or work experience preferred. • 2 plus years of tax preparation experience or equivalent preferred. • A minimum of 2 years of experience with Internet browsers & Microsoft Window’s operating systems. • B2B experience a plus. • Excellent written and verbal communication skills. • Attention to detail. • Ability to multitask. • Strong problem-solving skills. • Excellent time management skills. • Helps to maintain a positive work environment. • Typing skills – 25+ WPM required. • Must have (or be willing to obtain) a private, dedicated hardwired internet connection. Job Types: Full-time, Temporary, Seasonal Benefits: • Work from home Work Location: Remote Apply tot his job