B-CPT-10208 Multilingual Compliance and Interpreter Manager at 20four7VA

This a Full Remote job, the offer is available from: Anywhere APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. • ******************************************************************* Title: B-CPT-10208 Multilingual Compliance and Interpreter Manager Independent Contractor – [Multilingual Compliance and Interpreter Manager/Business Support VA/Entry] (Remote). Overview 20four7VA is seeking a bilingual or multilingual professional to support interpreter coordination, compliance monitoring, scheduling system management, and content development. This is a seasonal role with the potential for extension based on performance. The ideal candidate is detail-oriented, organized, eager to learn, and able to manage fast-paced workflows after comprehensive training. Scope of Services Contractors will be required to provide services that align with the following client tasks: Interpreter and Translation Coordination • Coordinate interpreter assignments in various sectors such as medical, legal, and educational • Manage written translation requests with 24–72 hour turnaround times • Ensure interpreters complete connectivity checks 15 minutes before each assignment • Track check-in and check-out times • Respond to urgent requests with tight deadlines Scheduling System and Data Entry • Use automation tools to assign and manage interpreter schedules • Enter accurate information including rates, mileage (if applicable), and minimums • Follow up on completed assignments for timesheet submission • Address missing timesheets based on 72-hour submission protocols • Attach required documentation to assignments and applications • Support payroll-related data entry • Set up business phone numbers when needed to assist communication • Escalate issues when necessary Interpreter Recruitment and Network Management • Recruit and onboard a minimum of 50 new interpreters monthly • Maintain communication within the interpreter network • Supervise remote assistants, schedulers, and interns • Support outreach efforts to increase interpreter engagement Compliance and Quality Control • Ensure adherence to protocols including check-in procedures and timesheet requirements • Monitor quality standards across interpreter assignments • Maintain high interpreter satisfaction and retention rates (target: 95 percent or higher) • Oversee compliance procedures for all operational areas Content Creation and Training Support • Create content for social media platforms • Assist in producing training videos, animations, and educational materials • Contribute to internal training resources • Participate in ongoing professional development initiatives Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Required Qualifications Experience • Entry level • Strong organizational abilities • Capacity to work under pressure and meet deadlines • Interest in language services and cross-cultural communication • Ability to work with limited supervision after training Language Requirements Fluency in at least two of the following priority languages: • Dari or Farsi • Pashto • Spanish • Swahili • Albanian Technical Proficiency Training provided for the following tools and systems: • Interpretation management platforms • Messaging platforms • Scheduling automation tools • AI workflow tools • Excel or Google Sheets • CRM or database systems • Online talent search platforms Core Skills • Strong time-management and organizational skills • Clear written and verbal communication • Leadership potential • Problem-solving and adaptability • Attention to detail • Ability to follow structured protocols • Openness to learning new technology and processes Work Schedule • Contracted Hours per Week: 10 - 20Hours • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) • Daily Working Time: To be discussed Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement • Contractors will operate under a Master Services Agreement and a Statement of Work • This is not an offer of employment; contractors are not employees of 20four7VA or any client • All compensation is processed through 20four7VA according to the terms of the engagement By submitting your application, you acknowledge that this opportunity is for an independent contractor engagement and not an offer of employment. All applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of our team will reach out to discuss next steps and potential client matching. We look forward to reviewing your application and potentially working with you on future client engagements! 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