AWS Contact Center (AWS Connect) Engineer
Job Overview:
We are looking for a skilled AWS Contact Center Engineer to support us in the pre-sales phase of the project and potentially later in the implementation/building of the solution based on this service...
In particular, we are looking for a person who will help us with:
Ā Designing and implementing solutions based on AWS services such as Amazon Connect, AWS
Sage Maker, Amazon Bedrock, Amazon Q and other AWS services especially in the area of AI/ML
Ā creating and optimizing contact flows (Contact Flows) in Amazon Connect, including the
implementation of interactive IVR systems,
Ā Amazon Connect integration with CRM systems and external applications using API,
Ā creating solutions based on AWS Lambda, Amazon Lex and Polly that support automation and customer service,
Ā configuration of CI/CD environments, and monitoring infrastructure performance using CloudWatch and X-Ray,
Ā implementing process automation using Terraform and CloudFormation and Bash/Python scripting languages,
Requirements:
What we expect?
Ā Experience working with Amazon Connect and other AWS services, especially in the area of ??AI/ML
Ā Knowledge of integration solutions in the field of Contact Center, ability to connect Amazon
Connect with CRM systems,
Ā Proficiency in one of the scripting languages: Python, JavaScript, Bash.
Ā Experience in working with databases (DynamoDB or RDS) and their integration with AWS
applications.
Ā Preferred: Experience working with Terraform/CloudFormation
Apply Now
We are looking for a skilled AWS Contact Center Engineer to support us in the pre-sales phase of the project and potentially later in the implementation/building of the solution based on this service...
In particular, we are looking for a person who will help us with:
Ā Designing and implementing solutions based on AWS services such as Amazon Connect, AWS
Sage Maker, Amazon Bedrock, Amazon Q and other AWS services especially in the area of AI/ML
Ā creating and optimizing contact flows (Contact Flows) in Amazon Connect, including the
implementation of interactive IVR systems,
Ā Amazon Connect integration with CRM systems and external applications using API,
Ā creating solutions based on AWS Lambda, Amazon Lex and Polly that support automation and customer service,
Ā configuration of CI/CD environments, and monitoring infrastructure performance using CloudWatch and X-Ray,
Ā implementing process automation using Terraform and CloudFormation and Bash/Python scripting languages,
Requirements:
What we expect?
Ā Experience working with Amazon Connect and other AWS services, especially in the area of ??AI/ML
Ā Knowledge of integration solutions in the field of Contact Center, ability to connect Amazon
Connect with CRM systems,
Ā Proficiency in one of the scripting languages: Python, JavaScript, Bash.
Ā Experience in working with databases (DynamoDB or RDS) and their integration with AWS
applications.
Ā Preferred: Experience working with Terraform/CloudFormation
Apply Now