AVAYA Systems Admin (W2 Contract)
Job Title: Systems Administrator-Avaya
Job Type: Fully Remote, some possible travel may be required
Duration of project: 6 months
Job Description:
ā¢ Lead the migration of clinic telephony systems to Avaya Aura Communication Manager, from either legacy Avaya deployments or third-party PBX systems.
ā¢ Perform upgrades and configurations to existing Avaya systems at clinical sites to align with defined enterprise standards.
ā¢ Implement Hunt Group configurations, ensuring consistency across all clinic locations and alignment with enterprise standards.
ā¢ Collaborate with cross-functional teams including network engineering, clinic operations, and project teams to ensure smooth implementations.
ā¢ Document all changes, configurations, and deployment processes in accordance with organizational requirements.
ā¢ Provide post-deployment testing and support.
Requirements:
ā¢ 4+ years of experience supporting or engineering Avaya Aura Communication Manager environments.
ā¢ Demonstrated experience performing telephony migrations (to Avaya) and system upgrades.
ā¢ Deep understanding of hunt groups, vectoring, VDNs, coverage paths, call routing, and clinical call flow design.
ā¢ Experience working in healthcare or clinical environments strongly preferred.
ā¢ Familiarity with System Manager, Session Manager, and associated Avaya tools.
ā¢ Ability to follow project plans, standard operating procedures, and change control processes.
ā¢ Strong troubleshooting skills and comfort working independently and within a team.
ā¢ ServiceNow system experience is nice to have
Apply Now
Apply Now
Job Type: Fully Remote, some possible travel may be required
Duration of project: 6 months
Job Description:
ā¢ Lead the migration of clinic telephony systems to Avaya Aura Communication Manager, from either legacy Avaya deployments or third-party PBX systems.
ā¢ Perform upgrades and configurations to existing Avaya systems at clinical sites to align with defined enterprise standards.
ā¢ Implement Hunt Group configurations, ensuring consistency across all clinic locations and alignment with enterprise standards.
ā¢ Collaborate with cross-functional teams including network engineering, clinic operations, and project teams to ensure smooth implementations.
ā¢ Document all changes, configurations, and deployment processes in accordance with organizational requirements.
ā¢ Provide post-deployment testing and support.
Requirements:
ā¢ 4+ years of experience supporting or engineering Avaya Aura Communication Manager environments.
ā¢ Demonstrated experience performing telephony migrations (to Avaya) and system upgrades.
ā¢ Deep understanding of hunt groups, vectoring, VDNs, coverage paths, call routing, and clinical call flow design.
ā¢ Experience working in healthcare or clinical environments strongly preferred.
ā¢ Familiarity with System Manager, Session Manager, and associated Avaya tools.
ā¢ Ability to follow project plans, standard operating procedures, and change control processes.
ā¢ Strong troubleshooting skills and comfort working independently and within a team.
ā¢ ServiceNow system experience is nice to have
Apply Now
Apply Now