Automotive Tech Support (Remote / Bilingual)
Job title: Automotive Tech Support (Remote / Bilingual) in USA at MY HR
Company: MY HR
Job description: Automotive Tech Support (Remote / Bilingual)We are looking for current and former Service Advisors who want to take their careers to another level in a professional office environment. If you've always wanted to put your automotive knowledge to a more formal use, then this is definitely the role for you! We need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty related issues within our Vehicle Service Contract Department. This is a key role in our rapidly growing organization and can lead to rapid advancement for you.This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.Job Responsibilities:
Handles claims related calls per work schedule performing within defined metrics
May have to order an inspection when claim is over a certain amount or possible fraud
Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
Master understanding of clients, agents, and contract terms and conditions
Understand Exceptions based upon dealership, agent, or client as noted in system
Support other team members in assisting customers when situation requires involvement
Escalates "Hot Issues" to team lead, supervisor, or managers when unable to resolve satisfactorily
Notify Supervisor of any claims in which possible fraud is suspected
Participates in all training as required to perform the duties of the role
Takes initiative to resolve an issue rather than allow an issue to continue
Performs other related duties as required and/or assigned
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.Job Requirements:
Must be bilingual and can speak in French and English
High School Diploma or equivalent
Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor)
Must possess strong Automotive Technical and Mechanical knowledge
Must have strong computer skills and the ability to troubleshoot and service policy issues
Must be proficient in Windows and MS-Office Products
Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
Good punctuation, spelling, mathematical, grammar and attention to detail
Strong interpersonal skills essential
Ability to exercise sound judgment when interacting with customers
Must be authorized to work in the U.S or Canada
Must be able to successfully pass a background check
Preferences:
Experience in customer service, insurance claims, or call/claims center environment
College degree
ASE Certifications
Company Benefits:
Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More!
MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation, Project and SOW staffing, Permanent Placement, Recruitment Process Outsourcing (RPO), Payroll Services, and full range HR Services including compliance, training, and workforce development. With our personal touch, we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions.Check out our website: myhrmgmt.com
Expected salary:
Location: USA
Apply for the job now!
Apply Now
Company: MY HR
Job description: Automotive Tech Support (Remote / Bilingual)We are looking for current and former Service Advisors who want to take their careers to another level in a professional office environment. If you've always wanted to put your automotive knowledge to a more formal use, then this is definitely the role for you! We need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty related issues within our Vehicle Service Contract Department. This is a key role in our rapidly growing organization and can lead to rapid advancement for you.This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.Job Responsibilities:
Handles claims related calls per work schedule performing within defined metrics
May have to order an inspection when claim is over a certain amount or possible fraud
Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
Master understanding of clients, agents, and contract terms and conditions
Understand Exceptions based upon dealership, agent, or client as noted in system
Support other team members in assisting customers when situation requires involvement
Escalates "Hot Issues" to team lead, supervisor, or managers when unable to resolve satisfactorily
Notify Supervisor of any claims in which possible fraud is suspected
Participates in all training as required to perform the duties of the role
Takes initiative to resolve an issue rather than allow an issue to continue
Performs other related duties as required and/or assigned
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.Job Requirements:
Must be bilingual and can speak in French and English
High School Diploma or equivalent
Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor)
Must possess strong Automotive Technical and Mechanical knowledge
Must have strong computer skills and the ability to troubleshoot and service policy issues
Must be proficient in Windows and MS-Office Products
Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
Good punctuation, spelling, mathematical, grammar and attention to detail
Strong interpersonal skills essential
Ability to exercise sound judgment when interacting with customers
Must be authorized to work in the U.S or Canada
Must be able to successfully pass a background check
Preferences:
Experience in customer service, insurance claims, or call/claims center environment
College degree
ASE Certifications
Company Benefits:
Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More!
MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation, Project and SOW staffing, Permanent Placement, Recruitment Process Outsourcing (RPO), Payroll Services, and full range HR Services including compliance, training, and workforce development. With our personal touch, we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions.Check out our website: myhrmgmt.com
Expected salary:
Location: USA
Apply for the job now!
Apply Now