Auto Parts Sales Representative- NV

CJ Pony Parts is a company committed to empowering the automotive community through restoration and performance. The Auto Parts Sales Representative will interact with customers over the phone, providing product and service information while assisting in resolving issues.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat regarding products, orders, and servicesProvide timely and accurate information on order status, returns, and general product questionsUpdate and maintain customer account information in internal systemsResolve product or service concerns with professionalism and empathyAssist in processing orders placed in-person, online, or over the phoneHandle payment information and address updates securely and accuratelyGenerate return labels and coordinate with vendors as neededRecord and track all customer interactions and escalate complex issues appropriatelyProvide showroom counter support (on-site only)Perform general administrative support tasks as assignedSkillsHigh school diploma or GEDMinimum of 1 year experience in a call center or customer service environmentProficiency in Microsoft Word, Excel, and OutlookStrong verbal and written communication skillsAbility to manage multiple systems and customer interactions simultaneouslyCalm and effective communication skills, especially when resolving customer concernsBenefitsBonus Program: Eligible after 6 monthsPaid Time OffMedical, Dental, & Vision Insurance (affordable options)Health Savings Account with company contributionLife & Short-Term Disability Insurance401(k) Plan with 4% company match and profit sharingCompany Paid HolidaysEmployee Assistance ProgramCasual dressCompany OverviewCJ Pony Parts is an online marketplace for automotive parts. It was founded in 1985, and is headquartered in Harrisburg, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.cjponyparts.com.



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